10/06/2024
Good morning.
I wanted to update you on the current status and forecast for our operations this week due to an approaching storm.
October 6, 2024 9:00am Eastern.
Tropical Storm Milton continues to grow in the Gulf of Mexico and is expected to become a hurricane early Monday morning. At present, the forecast path of the storm puts it over us sometime around Tuesday evening as a major Category 3 hurricane. We will be preparing for an operational shutdown beginning on Tuesday afternoon. Winds won't be out of our area until Thursday morning.
So what can you expect in terms of how service will be impacted?
1) Our email servers are not expected to be affected by the storm. Email communication FROM us may be affected on Wednesday and possibly part of Thursday.
2) Our website will not be affected by the storm and it's the best way to find out our current status. Just navigate to our home page at http://digitalsoundandvideo.com. We expect to have updates posted every 6 hours from Tuesday afternoon through Thursday morning. If the time stamp you see is older than 6 hours, that may indicate our ability to connect has been cut temporarily. We do have a Star Link system as a back up and, if needed, we will work as quickly as possible to get that online after the storm passes.
3) Our FTP server is likely to be affected and taken offline on Tuesday afternoon until after we are able to get back to our office...which we HOPE will be no later than Thursday afternoon. AS A PRECAUTION, if there is anything that you need which you have not already downloaded from us, please do so prior to Tuesday afternoon. As far as getting new files to you when our FTP is down, we will use the WETRANSFER service to move files that are too large to email to you directly. Please make sure that you whitelist wetransfer.com so that you don't miss anything. We will continue to use WeTransfer.com until our FTP system can be restored and back online.
4) New Projects: for anything that is needed this week, please get all copy and dry voice tracks to us no later than Monday afternoon. While our plan is to have employees work from home on Tuesday afternoon through Friday, experience tells us that utilities and internet may be down so we'd like to clear everything early this week to be sure that we minimize interruption to you. Also, please limit the size and scope of your projects this week if at all possible so that we can accommodate everyone as best as we can. Please also understand that, depending upon the effects and damage from the storm, our employees may be dealing with protecting/repairing/cleaning their property and that may become our focus after the storm passes. We are hoping that the worse case only takes us out of service until the weekend, but our goal is always to minimize any potential effects to our service to you.
Much can happen in terms of track and intensity changes over the next day or so and we will keep you updated on our operational status on our website home page.
At this time operations are currently: Preparing for Storm.
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