CXSpeak

12/01/2021

Jeff Heckler joins the CXSpeak to explain how is for more than just !

https://cxspeak.com/episodes/customer-success-explained

Interview with Jeff Heckler, Director of Customer Success Solutions for MarketSource, Inc.

11/29/2021

So excited for the first episode of to drop this week!

11/24/2021

We always love hearing from agents. Especially when they have a great question we can respond to. Today the question was if would replace their job in the next 5-10 years? Well, here is our response!

11/23/2021

Michael's question today was, "What are Agent Ratios all about?" Well, let's get to it!

The customer experience question we got today was all about agent ratios. Seems many people are unsure of the importance and what they mean to your customer...

11/18/2021

It seems like many people are curious about what it takes to become the head of . So here is my take on what it takes to take on the most challenging and rewarding roles in all of !

11/17/2021

So what is the difference between and ? Well here is our take on it...

11/05/2021

Michael McMillan explains how you must have cultural alignment with your partner to have success.

11/05/2021

Curious what a really is? Well Michael has the answer in his daily question and answer. https://youtu.be/uaT5TTlZYvo

Let's set the record straight! A is more than a ! We are your solution to that labor shortage you keep talking about!https://proximocx.com #...

11/05/2021

Welcome to CXSpeak! We host a 100% dedicated to the world of . Our goal is to help businesses learn best practices from that have been there and done it.

Want to be on the show? Sign up for a pre-interview today!!
https://www.cxspeak.com/be-on-cxspeak

Are you a CX Expert?Then We Would Love To Have You On the Show CX Speaks is all about customer experience. From new customer engagement all the way through to shipping and customer service. We love to have experts on all aspects of the customer journey so we can share with our listeners with fresh n...

11/05/2021