11/14/2025
One of the biggest mistakes in preparing remarks for executives is to make them sound antiseptic, generic, or AI-generated.
“Audiences feel that instantly—overly-polished language reads as evasive or defensive. My approach is always clarity first, humanity second, optics third. Before drafting, we evaluate the core issue: what actually occurred, who is affected, and what the consequences are,” Alexandria Hurley, head of public relations for Cirrus Aviation Services, told me via email.
She does not recommend deflecting, minimizing, or shifting blame for a crisis, which “erodes trust faster than the crisis itself. The language should acknowledge impact, avoid legalistic coldness, and sound like the CEO on their most grounded day.”
Strive to have CEOs come across as human and humble. In a crisis, stakeholders need to know that there is a real person at the top who genuinely cares about the people affected. Do not let the lawyers beat the humanity out of the CEO’s statement. Stay humble. You will feel pressure to assert control and give answers, but many details are unknown. Remember, what you say on Day 1 must hold true on Day 30, or your credibility will suffer. ~ Edward Segal via Forbes
The speeches and statements CEOs deliver about a crisis can affect reputations, stakeholder trust, market value, and careers.