Customer Insider Magazine

24/05/2024

Pain is inevitable. ⛰️ Some leaders use pain to fuel their journey, unleashing extraordinary power. EDUÁRD NOVÁK - Global Paralympic Champion🏅and Co-Owner of Novak Healthcare Concept - is one of those who went beyond physical and mental boundaries, becoming the first Romanian Paralympic champion.

Eduárd began his sport career as a speed skater, winning tens of international competitions. After turning 20 years old, in 1996, he was involved in a car crash that forced him into a race for his life, he lost his leg in this terrible accident and had to give up professional ice skating. Only to find his true calling and do the unthinkable by choosing a new sports path, cycling.

“I always knew who I was and what I could do... Many stories about champions can be told, some can become legends, and others become life lessons. But my story turned from success to agony and from agony to a world champion story in just a few moments”.

Eduárd Novák participated in Five Paralympic Games – in Athens, in Beijing (Silver Medal), in London (Silver Medal and 🥇Gold Medal), in Rio, and in Tokyo (Silver Medal) – and is now training for the sixth that will take place in Paris! 🚴🏻 He is currently a role model - not only for the aspiring leaders of the young sports generation, but for anyone who aims to achieve great things through effort and willpower. He was also President of the Romanian Cycling Federation and Minister Of Youth and Sports, and is currently running multiple business and community-led projects, such as: Novák Cycling Academy - the only one of its kind in Eastern Europe, Team NOVAK, Novak Healthcare Concept - correction and recovery medical products, charity events, and more.

The 3rd ROMANIAN HEALTHCARE CONFERENCE Edition will reunite remarkable healthcare leaders who are actively shaping the future of , and we are honored to have 🎙️Eduárd Novák as an empowering . This enlightening moment is inspired by our Platinum Partner, Clinicile Affidea Romania who believed in our mission to elevate the local medical ecosystem and supported R.H.C.E from its first edition.

For more conference info please visit PatientExperience.ro. Just a few seats left, 🛒 book your last-minute tickets via [email protected].

20/05/2024

11/05/2024

Get behind the scenes of our upcoming Customer Care Conference & Expo with this 📑insightful PRO TV article. 🎙️ MĂDĂLINA VILĂU - our inspiring multidisciplinary CX consultant and Managing Partner of Marketing Insiders Group, strategically highlights:

“More than 70% of leaders believe that getting to the next level of operational efficiency requires the entire business structure to grow around customer experiences; the product price and quality, or the inventiveness of the marketing campaigns remain important, but no longer play leading roles, as CX takes center stage. In the era of physical distancing and remote or hybrid working, the distance between departments should be smaller and smaller. The integration of Generative Artificial Intelligence solves many technical challenges, creating time and space for creative strategies, foresight, L&D programs, and customer centricity, so businesses can focus even more on people – customers, employees, and partners."

While AI is taking over countless tasks and increasing the speed of work in the customer relations sector and beyond, it demands new skills from niche specialists, new professional roles, and new ways of thinking – revolutionizing the workforce and success criteria in the customer care community.

Read the full story and join us on May 15-16 for more valuable insights and practical CX leadership tools at Biavati Events ➡️ https://bit.ly/ProTV-article.
🛒Secure last-minute conference tickets via [email protected].

19/03/2024

🚢 2024 is all about resilience through collaborative leadership. At Marketing Insiders Group, we are committed to elevating CX standards in Europe through adaptive learning solutions that support remarkable customer care leaders in their ambition to achieve unprecedented customer experience performance. We are honored to be the voice of such passionate experts; one of these is ROXANA MARIANA SANDU, Head of Contact Center - Retail Distribution Division at Banca Comercială Română (Erste Group member).

Over 13 years of customer-focused business know-how, spanning from contact center specialist to CX strategist and manager, have shaped Roxana into a dedicated industry leader who efficiently optimized processes and inspired teams to reach impressive milestones and genuinely connect with the BCR customers regardless of recent global challenges:
“The pandemic changed both CX and banking perceptions. This is an irreversible process, as most workflows transformed to manage everything remotely. My team and I focused all our efforts and attention on making the New Normal technology work for our people and our customers, not against them. We turned this challenge of adapting fast into an opportunity to improve the way we operate. We are proud that this led to positive change for BCR, as our NPS went from 45% to 71% in the last two years.”

Roxana is a human-centric professional by design,❤️ she is all about as she dedicated her entire career to the evolution of the contact center, by empowering her team and by making the customers feel heard:
“Excellence is just a word if you operate in an overly complicated environment. translates into keeping things simple - from communicating with ease, finding creative solutions for any given CX context, to building a positive climate of trust and good emotions for both employees and customers.“

🤝 Marketing Insiders Group is happy to celebrate her commitment to the customer care community, and to stand by her upcoming CX initiatives.

07/03/2024

🔥“Contemporary Business for Contemporary Challenges” is more than our business manifesto. It is our commitment to LISTEN to our partners and SEE their needs and “DNA” when designing their tailor-made training courses.
We don’t do boring and we’ll stop at nothing to get our customers to their strategic destination.

One size doesn’t fit all when it comes to business learning, especially if your end goal is outstanding customer experience results. With this in mind (and heart 💚), we are thrilled to launch our unconventional 𝟮𝟬𝟮𝟰 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗖𝗮𝘁𝗮𝗹𝗼𝗴𝘂𝗲!🚀

Explore a sparkling infusion of playful passion, operational know-how, inspiring emotion, awakening foresight, and market awareness - that embodies all leadership colors. Dive into your Strategic Menu for this Business Year and get ready for a transformative training experience. 𝗩𝗜𝗘𝗪 𝗼𝗿 𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 the catalogue right here ➡️ https://market-insiders.com/training-catalogue/, and reach out if you want to meet us and begin your memorable journey.

P.S. Don’t forget to subscribe to our newsletter for complimentary business insights and Marketing Insiders Group news and community events.

22/11/2023

21/11/2023

In times of socioeconomic and geopolitical turmoil, the medical sector is under pressure to reduce healthcare spending while increasing the quality of care. 🏥 Hospital margins are currently declining and need an operational re-frame to boost performance and revenue. Workforce costs are a big challenge these days, with escalating salaries, unprecedented retirements, and resignations.

Join us tomorrow, Nov. 22nd, for an expert diagnosis of the at the 2nd ROMANIAN HEALTHCARE CONFERENCE & EXPO Edition - for a down-to-market Operations > Panel Discussion with remarkable local and international multi-industry who will debate “ as a multidisciplinary approach in Cancer Care”.

🎙️DOINA PICIU, Primary Physician in Nuclear Medicine and Endocrinology, Head of PET/CT Center CT Clinic Affidea Cluj Napoca, Member of the Board of Endocrine Tumors Task Force of EORTC (European Organisation for Research and Treatment of Cancer)

🎙️SINAN NAZIF ARAN, Ph.D., Deputy CEO Group Florence Nightingale Hospitals

🎙️GABRIEL RÎCU, Ph.D., Primary Doctor in Radiotherapy MedEuropa

🎙️LAURENȚIU VALCĂUAN, Oncology Specialist Physician Centrul Medical Lotus-Med

Marketing Insiders Group’s clever and inspiring 🌟 Panel Facilitator CECILIA OLSSON - Product Lifecycle Manager & Patient Advocate, EMEA GE HealthCare, and , will strategically lead important conversations with the conference speakers and the audience - focusing on high-interest topics, such as:

🔎 Cancer Patient Profiling | Behavioral traits, diagnosis, and treatment needs.
👁️‍🗨️ Improving Patient Education | Second opinion mindset and collaborative leadership.
⚙️ Unlocking Operational Excellence | The Synergy of Healthcare Staffing, Medical Navigators & Performance.

Meet CECILIA and the panelists in person tomorrow at the majestic Crowne Plaza Bucharest and discover where the medicare market is heading!

Check out the full RHCE 2023 via https://bit.ly/RHCEagenda.

21/11/2023

If healthcare systems don’t step up their and monitoring programs, by 2048, NCDs (including heart disease, stroke, cancer, diabetes, and chronic lung disease) are projected to cause 86% of global deaths.🔥 It is in our power the change the narrative and empower the evolution of the medical ecosystem.

Immerse in Marketing Insiders Group’s 360° approach to the New MedCare Era at🎙️ the 2nd ROMANIAN HEALTHCARE CONFERENCE & EXPO edition - which will challenge medicare leaders to reimagine patient care, and brainstorm practical solutions for immediate positive impact regarding Elevating in Europe - focusing on the Local Oncological Landscape.

🤝 This ambitious business event was possible with the vision, support, and inspiration of a wide strategic network. for being a part of our mission to improve patient experience and healthcare operations, aiming for healthier patients and happier doctors.

PLATINUM PARTNER: Affidea Romania

SUPPORTING PARTNERS:
GE HealthCare
MedEuropa
Group Florence Nightingale Hospitals
RepsMate

STRATEGIC PARTNERS:
IQ Agency
FutureStation
Mystery Shopping Agency
Conference Arena

CONFERENCE PARTNERS:
PALMED - Patronatul Furnizorilor de Servicii Medicale Private
Royal Hospital Bucharest
Amazonia Navigators
Institutul Oncologic „Prof. Dr. Ion Chiricuță”, Cluj-Napoca
Federatia Asociatiilor Bolnavilor de Cancer din Romania

MEDIA PARTNERS:
DOC | Oana Cuzino
Ziarul Bursa

See you tomorrow at Crowne Plaza Bucharest.
Check out conference info and event agenda via www.patientexperience.ro.

21/11/2023

📈The COVID-19 context accelerated , med-tech and med-science breakthroughs - at unprecedented speeds! The global in healthcare market is expected to grow to nearly $137 billion by 2029.
The market is estimated to reach $271.69 billion in 2026 at a CAGR of 27.6%. The usage rate of telemedicine among patients increased from 11% to 46% during the pandemic, and 76% of patients stated they will continue to use these solutions in the future.

Are we equipped to manage all these changes and, most importantly, to make the most of all the incredible opportunities technology brings to the table? JOIN US tomorrow, Nov. 22nd 2023, at ROMANIAN HEALTHCARE CONFERENCE & EXPO - for a captivating Panel Discussion with local and international innovation leaders who will debate “ solutions for a sustainable healthcare future” that drives better medical service for all.

🌟Our brilliant , OANA DUMITROIU, Senior Vice-President Marketing & Communication Affidea Group, will lead this highly interactive journey to the future of MedCare. Here are just a few of the strategic stops:

🤖 AI-powered Patient Care Solutions | Simplifying processes to accelerate performance.
🔬 Innovative Medical Imaging Systems | Focus: Onco-diagnosis breakthroughs.
👨‍💻 Digital Health Overview | Telemedicine evolution, impact, and best practices.

Check out the inspiring speakers lineup for this transformative med-talk:
🎙️SERGIU POP, Data & Artificial Intelligence Specialist Microsoft
🎙️CHARLES NIEHAUS, Executive Director Affidea Group
🎙️OVIDIU HINTA, Modality Manager CT & MI GE HealthCare
🎙️ALIN ROȘCA, Founder & CEO RepsMate
🎙️MARKUS GLIMM, Co-founder & CEO of Medicia - Singapore (online)

Meet the panelists in person tomorrow at the enchanting Crowne Plaza Bucharest and be a part of Marketing Insiders Group's healthcare revolution! 🛒 Just a few RHCE seats left, book them fast via www.patientexperience.ro.

21/11/2023

⛰️ Some of the most rewarding things in life are also the most ambitious. Today and tomorrow are just about that, about what endless and tireless can create, and about inspiring and that dare to change the world.

Get ready for two days of game-changing insights, strategic networking, and special interactive moments. What a journey!
Just a few minutes until kick-off. Let’s GO!🏁

20/11/2023

The lack of a in healthcare impacts us severely as a nation, especially in the oncology and chronic disease sectors. It’s time to elevate with prevention-first operational strategies that have the potential to save the lives of thousands.

Be a part of Marketing Insiders Group’s mission. JOIN US at the ROMANIAN HEALTHCARE CONFERENCE & EXPO, on November 22nd, 2023 - for a game-changing MEDCARE PREVENTION > with some of the most important voices of the local and international medical community, who will debate “Preventive care programs and mindset shifts that save lives” - together with the expert audience.

🌟 Our inspiring , Oana Cuzino, PhD. - Geriatrics & Gerontology Specialist Physician, Founder DOC, will lead strategic healthcare conversations and facilitate interactive exchanges on subjects such as: breast cancer (RO vs. EU), prevention-led oncology developments and challenges, and much more: “ aims to reduce mortality by decreasing the incidence of cancer. I am a firm believer in prevention, and fortunately, today we have more and more preventive means at our disposal, starting with avoiding carcinogens, tracking lifestyle or dietary practices that minimize those factors known to cause cancer or genetic predispositions, and all the way to managing individual genetic risks, risk-reducing medical interventions (e.g. chemo-prevention) or surgical procedures, even that can lead to the removal of precancerous lesions. All of these should be included in a personalized prevention plan, responsibly implemented by each of us.”

The 2nd ROMANIAN HEALTHCARE CONFERENCE & EXPO Edition is the host of remarkable , who devote their lives to empowering the medical ecosystem:

🎙️IOAN STOIAN, Ph.D., Primary Physician Obstetrics and Gynecology, Founder Royal Hospital Bucharest

🎙️CEZAR IRIMIA, Psychologist, President - FABC (Federatia Asociatiilor Bolnavilor de Cancer din Romania)

🎙️JAIME ESPIN, Ph.D., Professor - Andalusian School of Public Health (online participation)

🎙️RUBÉN BONILLA GUERRERO, Doctor of Medical Sciences, Rare Diseases & Pharmacogenomics Expert, CEO & Chief Medical Officer - Genetica Consulting Services (online participation)


⚕️Don’t miss the chance to be a part of this transformative med-conference experience! Meet the panelists in person on Nov. 22nd - at the majestic Crowne Plaza Bucharest. 🛒 Book the last remaining RHCE seats on www.patientexperience.ro.


🤝A special thank you to our dynamic Media Partner, DOC (Oana Cuzino) for their strategic support in making this ambitious event known across the local health community.

20/11/2023

Knowing where you’re going is the first step towards leadership. Some leaders turn vision into everyday reality, through . One of them is CHARLES NIEHAUS, Deputy CEO Affidea Group.
With over two decades of international business know-how in the healthcare industry, CHARLES’s core expertise is navigating the challenges of the medical sector - from planning to staffing, delivery, and performance acceleration - always aiming to identify growth opportunities. He is an authentic change enabler who generates practical results through strategic thinking and has driven operational excellence in private organizations across Sub-Saharan Africa, the UK, and Europe. He is dedicated to providing high-quality, cost-effective care worldwide and advised The Nelson Mandela Foundation on population health issues as a personal physician for President Nelson Mandela.
CHARLES NIEHAUS is both a Visionary and a Doer, he dedicates his life to the evolution of healthcare, keeping quality at the core of everything he does, one process at a time.

🎙️ CHARLES will kick-start the ROMANIAN HEALTHCARE CONFERENCE & EXPO 2023 with his Opening Speech, and will share his experience in the Panel Discussion. You can meet him and his ambitious team on Nov. 22nd 2023, at Crowne Plaza Bucharest.

⏳ Last chance to register, conference tickets are in high demand. Secure yours on www.patientexperience.ro!
For last-minute sponsorship opportunities, please send your inquiry to our BTL Manager, [email protected].

19/11/2023

🔥 Power stems from . Not giving in when faced with adversity is the best leadership practice. With a Persistence-Beats-Resistence attitude, RALUCA PĂDURARU - CX Business Consultant at Marketing Insiders Group, will always find a way to reach the needed business destination.
RALUCA specializes in building strategic customer experience initiatives that empower people and processes, enabling growth, while optimizing business resources.

Having a cross-functional, multi-industry approach for more than a decade, Raluca is also an empathy-led coach, an agile trainer, and a mentor: “Collaboration is the new leadership, especially in times of change. Focus more on your aspirations than on the competition. You will get to where you want to be faster, and you will make friends along the way.”

🌟 As an for Customer Experience Forum - 10th EDITION,🎙️RALUCA will share the first key findings of Mystery Shopping Agency’s 2023 “Romanian Customer Care Benchmarking Study”. This complex research project evaluated 161 companies and government institutions across 25 industries and was conducted through a cutting-edge blend of mystery shopping and AI technologies for processing and interpreting emotions.

Join her for an enlightening on November 21st, 2023, at Crowne Plaza Bucharest. Book the last remaining CExp Forum tickets on www.customers.ro, or via [email protected].

19/11/2023

Really knowing your employees is the first step to building a culture of greatness. With these strategic premises, Metropolitan Life Romania will share a very insightful at Customer Experience Forum 2023: “Redesigning The Agent Experience Journey”. Here’s a glimpse of the 2nd CExp Forum Edition speakers:

🎙️ MARIA ZIDARU - People & Culture Partner MetLife Romania, is a passionate and L&D consultant and practitioner, a people-centric leader who is both analytical and creative. MARIA is a great storyteller and an ethics and morality guardian.

🎙️ GABRIELA GHEORGHIȚĂ - Metropolitan Life Agency Executive MetLife Romania, is a top-level executive with a strong career background in the insurance sector. She brings over a decade of know-how in , health insurance, and business development. GABRIELA is a visionary business leader and an advocate for prevention - both in business and in personal life.

🤝 Meet GABRIELA and MARIA, and debate how to optimize agent experience, together with Marketing Insiders Group - on November 21st, 2023, at Crowne Plaza Bucharest. Book the last remaining conference tickets on www.customers.ro, or via [email protected].

18/11/2023

👁️‍🗨️ The future is as far as we envision it. Some leaders dare to go where most can’t even imagine. One of them is DIANA STAFIE (PARFENI), Foresight Strategist and Founder of FutureStation.

With 15+ years of international business experience, DIANA is a captivating visionary who helps people and companies spot early signs of future change, ignite innovation, build future scenarios, and gear up for the times ahead. She is a multidisciplinary, multi-industry leader, a passionate lecturer at BISM - Bucharest International School of Management, a dynamic Board Member at Envisia - Boards of Elite, a pioneering creative thinker, and much more.

🎙️ DIANA supports the progress of the local medical community and will share interesting and innovations on the ROMANIAN HEALTHCARE CONFERENCE & EXPO 2023 stage.
🤝 You can meet her and explore the future of Medicare on Nov. 22nd 2023, at Crowne Plaza Bucharest. ⏳ Last chance to register, conference tickets are running out. Secure yours on www.patientexperience.ro!
For last-minute sponsorship opportunities, please send your inquiry to our BTL Manager, [email protected].

FutureStation is an inspiring Strategic Partner of the 2nd RHCE edition. Thank you for your valuable support in navigating the future challenges of healthcare together with Marketing Insiders Group.

17/11/2023

⛰️ The difference between impossible and possible is all about . SINAN NAZIF ARAN, Ph.D. - Deputy CEO Group Florence Nightingale Hospitals, is a reputable healthcare leader who works tirelessly to bring positive change to the global medical landscape. Dr. ARAN’s passion takes many shapes: operational director, honorary medical advisor for the U.S. Consulate General Istanbul, mentor, professor, medical doctor, and more.
In over 2 decades of medical and business endeavors, SINAN NAZIF ARAN Ph.D. achieved , outstanding business development results, and helped countless patients.

🎙️ Dr. ARAN actively supports the progress of the medical community and will play a significant role at the ROMANIAN HEALTHCARE CONFERENCE & EXPO (2023 edition - powered by Marketing Insiders Group) with his valuable participation in the Panel Discussion "Patient centricity - a multidisciplinary approach in cancer care”.

🤝 Group Florence Nightingale Hospitals is an important Supporting Partner of the 2nd RHCE edition. Thank you for the vision!

You can meet Dr. ARAN and debate the future of healthcare on Nov. 22nd 2023, at Crowne Plaza Bucharest.
⏳ Last chance to register, conference tickets are in high demand. Secure yours on www.patientexperience.ro! For last-minute sponsorship opportunities, please send your inquiry to our BTL Manager, [email protected].

16/11/2023

⚠️ 4 out of 5 Romanians have friends or family members who battled cancer, however almost half of the Romanian population never got tested for cancer. Locally, there are 48% more registered deaths in compared to the EU average, with becoming a crisis.
is facing many educational and operational challenges and needs an immediate plan to accelerate positive changes that can lead to better healthcare services that can save thousands.

⚕️JOIN US at the ROMANIAN HEALTHCARE CONFERENCE & EXPO, on November 22nd, 2023 - for a captivating MEDCARE TRANSFORMATION > with remarkable from the health industry, who will debate “ navigation that empowers the ” together with the expert audience.

Our insightful , OANA VASILE - Executive Healthcare Consultant, will guide us through a selection of high-interest topics that have the potential to reshape Processes:

🗺️ Patient Journey Optimization | Diagnosis, treatment, nutrition, and physical recovery.
☯️ Better Lifestyle for Cancer Patients | Psycho-oncology and “back-to-work” HR programs.
🇷🇴 National Plan for Cancer Control | The latest action steps and regulations for combating cancer.

The 2nd Edition will host the best in the field, top professionals who go above and beyond in order to help the local medical community grow stronger, and more efficient:

🎙️Patriciu Achimaș-Cadariu, Ph.D., Primary Physician, Gynecological Oncology Super-specialization and Oncological Surgery at Institutul Oncologic „Prof. Dr. Ion Chiricuță”, Cluj-Napoca, Deputy in Parlamentul Romaniei, President of The Group To Fight Cancer of the Romanian Parliament.

🎙️Victoria Asanache, Patient Navigator and Medical Navigator Trainer at Amazonia Navigators.

🎙️Alexandra Munteanu, FCCA Manager at GE HealthCare.

🎙️Cristina Netea, ACIM, Head of Value Proposition and Health Business at NN Asigurări de Viață.

🎙️Bogdan Angheloiu, Medical Doctor, General Manager at MedEuropa.

Don’t miss out on this highly interactive niche conference!
Meet the panelists in person on Nov. 22nd - at the enchanting Crowne Plaza Bucharest! 🛒 Book the last remaining RHCE seats for the first conference dedicated to in Romania on www.patientexperience.ro, or via [email protected].

16/11/2023

🏥 For over two decades, Affidea Romania has been delivering superior medical services to Romanians, focusing on reaching more patients and delivering both innovative and .

🤝 Marketing Insiders Group is honored to have the visionary support of such an inspiring - as a Platinum Partner for the 2nd ROMANIAN HEALTHCARE CONFERENCE & EXPO.

RĂZVAN PREDICA, CEO of Affidea Romania and Hungary: "Technology saves lives. With this in mind, we choose to invest responsibly in the best-performing equipment and software solutions on the market, and more.
We provide integrated medical services to patients – consultations, state-of-the-art imaging, and medical tests – all to establish accurate and complete health statuses, as well as the appropriate therapeutic conducts.
We invest in unconventional and training programs to offer a medical experience to all customer categories. We currently operate in 48 centers nationwide, with over 900 doctors serving millions of people. We will continue to invest, innovate, and expand in order to offer affordable and efficient medcare to as many patients as possible.

The health of the Romanian population has been declining for many years, especially in the sector, and education and prevention have the power to change everything for the better, even from one day to the next.
represents another step in mobilizing the for a better future of the healthcare ecosystem, and we are happy to be involved in the second edition as Platinum Partners."

🤝 Meet the dynamic Affidea team and debate the future of healthcare on November 22nd, 2023, at the majestic Crowne Plaza Bucharest. Last-minute & Expo are running out, book yours via www.patientexperience.ro or [email protected].

16/11/2023

👁️‍🗨️ Curiosity and imagination have the power to change the world. LĂCRĂMIOARA LOGHIN, Exact Business Solutions Founder & Managing Director, is always learning and spotting strategic areas that have the potential for positive transformation.

With over two decades of international experience in , empathy-led consultancy, and business development, LĂCRĂMIOARA’s main driver, as Co-founder of DesignThinkers Academy Eastern Europe and Senior Facilitator, is to translate - aiming to create better solutions (products or services) that improve people’s lives.

🎤 Marketing Insiders Group is happy to welcome her on the Customer Experience Forum 2023 stage with a thought-provoking Session: “Exploring the Explorers: Leveraging the Power of Online Communities to Better Understand Generational Shifts".

🤝 Meet LĂCRĂMIOARA and her team of experts, and exchange practical CX ideas on November 21st, 2023 at Crowne Plaza Bucharest.
Last-minute are in high demand, secure your seat via www.customers.ro or [email protected].

13/11/2023

💡85% of brands believe they offer personalized but only 60% of consumers agree. Leadership legacies are built in decades and can be lost in seconds if we don’t pay close attention to the customer. Failing to stay connected to the market dynamics and trends can lead to critical setbacks. Years of brand reputation are simply not enough. We need to find new ways to get to know our customers and to genuinely connect.

Customer Experience is, without a doubt, the only way of doing stable business in an unstable world. CX drives over two-thirds of , which represents more than brand and price combined.

Marketing Insiders Group is ending this year’s Business Autumn with a one-of-a-kind anniversary edition of 🎤 CUSTOMER EXPERIENCE FORUM, sponsored by our visionary PLATINUM PARTNER, Mediatel DATA, and our innovative Silver Partner, R Systems. The 10th edition will take place at Crowne Plaza Bucharest on November 21st 2023, and will reunite inspiring minds and brands for a memorable and ultra-interactive conference, that focuses on key people, innovations, and know-how that bring value to your business and happiness to your customers.

For more CExp Forum Info, conference presentations, sponsorship packages, or public speaking opportunities, please send your inquiry to our BTL Manager, [email protected].

🤝 Customer Experience Forum 2023 also benefits from the inspiring support of Exact Business Solutions, DesignThinkers Academy Eastern Europe, and RepsMate (Strategic Partners); Marketing Insiders Group, Conference Arena, and Contact Center Magazine (Supporting Partners); and RADIO GUERRILLA (Media Partner).

🛒 Tickets are running out FAST, hurry to secure yours via www.customers.ro.