The B

17/03/2022

🎙🔥 How essential it is to have Disaster Management Plan or, as commonly known, Business Continuity Plan - New podcast coming up next, Tuesday 5 PM CET ⁣⁣⁣⁣⁣⁣
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02/03/2022

🔥💣🎙️ Communication dilemma, how effective is your business communication? ⁣⁣⁣⁣⁣⁣

01/03/2022

🔥🎙New episode #37 of the talking to about customer-centricity, transformation, automation, Rossum, and more.

Now available on Spotify and apple podcast. ⁣⁣⁣⁣⁣⁣
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18/02/2022

⁣ 🎙️🔥I’m hosting Ally Newbigging in a new episode of the Break Podcast to talk customer-centricity.

⏩ ⌨️ voice out your questions in the comments ⁣⁣⁣⁣⁣

15/02/2022

🎙️🔥 Covid is a Black Swan - when I asked Sergiusz about his book published in early 2013 and how he predicted events played out. One of the critical elements was he didn't expect the change in our work environment to happen that fast. Hence, he called Covid a Black Swan event equally to WWII or the discovery of the internet. ⁣⁣⁣⁣⁣⁣

25/01/2022

🔥🎙 Operation excellence, productivity, and efficiency are very high in almost every business globally. Design Thinking could be a key enabler to achieve that, and that is why BEN ESMAEL is talking to Kevin Hayes, a Sr. Operation Manager and Design Thinking Practitioner.

In this interview, you will learn more about:

1️⃣ Key priority for the business in 2022.

2️⃣ How to best leed a Design Thining session?

3️⃣ People's intuitions are often incorrect, and it is often difficult for people to revise their Thinking. How could we avoid that while applying Design Thinking?

4️⃣ How could we build a culture in the business that supports Design Thinking and taking a measurable risk?

Break Interview - Design Thinking with Kevin Hayes

🔥🎙 Operation excellence, productivity, and efficiency are very high in almost every business in the world. Design Thinking could be a key enabler to achiev...

24/01/2022

🔥🎙 Operation excellence, productivity, and efficiency are very high in almost every business globally. Design Thinking could be a key enabler to achieve that, and that is why I'm talking to Kevin Hayes, a Sr. Operation Manager and Design Thinking Practitioner.

💡 Listen to what Kevin said when I asked him about his thoughts on business priorities in 2022.

24/01/2022

🔥🎙️ Design Thinking - NEW INTERVIEW COMING UP NEXT, Tomorrow at 5 PM CET

21/01/2022

📌 I came to Poland in mid-2015 and worked in one of the biggest businesses in the BPO sector in Krakow, maybe Poland. I vividly remember working from home was a privilege to senior managers, and we have gone through a long debate to start with distributing laptops.

💡 It is astonishing how far we have gone but also surprising that we have pioneers who understood that it is possible to have remote workers. I'm talking about JetBlue's decision as early as 2004, allowing 700 staff from customer services to work from home.

Should we see "workshifting" happening next, or are businesses ready for workshifting?

Curious?

🔥🎙️ More on that coming soon an interview with Sergiusz Prokurat to talk about Work 2.0. Nowhere to hide!

Ben,

19/01/2022

Do you disagree ❓

via

31/12/2021

HAPPY NEW YEAR OUR AMAZING COMMUNITY 🎆🎇🎊👏

26/12/2021

🔥 One survey reported 83% of the meetings are unproductive. The US-based professional-rated meetings as the "number one office, productivity killer."

⁉️One company found a single weekly meeting of middle managers costs the organization 15 million dollars a year.

💡 Researchers identified six drivers that cause the plague in our calendars. Those are meeting FOMO, selfish Urgency, mere urgency effect, meeting amnesia, and pluralistic ignorance.

🎙 However, when I surveyed my network, meetings as a commitment device appeared to be the main driver for unproductive meetings.

Meeting as a commitments device means using meetings as a mechanism to make sure people deliver on their commitment.

⁉️ How to deal with that?

💡 To address this issue without losing the motivating effect of meetings as commitment devices, tell your team in advance that the meeting will be canceled if the deadline is met — essentially framing cancellation as the reward for reaching the goal.

👉 If the work isn't done in time, the meeting will likely be helpful since the unforeseen factors that led to the delay will probably benefit from the discussion. Send a congratulatory email and save everyone an hour if the work is done. And if everyone is done except Ben, don't have the meeting; instead, find another way to hold Ben accountable without wasting everyone else's time. ⁣⁣⁣⁣⁣⁣