18/12/2024
Job Title: Operations Manager & HR executive manager.
TechVated Marketing LLC is a leading BPO provider seeking an experienced Operations Manager & HR executive manager to lead our team in delivering exceptional customer experiences and driving business growth.
Job Summary:
We're looking for a results-driven and strategic Operations Manager & HR executive to oversee our BPO operations, including customer service, sales, and technical support. If you're a seasoned leader with a passion for process improvement and team development, we encourage you to apply.
Responsibilities:
- Lead and manage a team of customer service, sales, and technical support representatives
- Develop and implement operational strategies to drive business growth, improve efficiency, and enhance customer satisfaction
- Analyze key performance metrics, identify areas for improvement, and implement process changes to optimize results
- Collaborate with clients to understand their needs, provide tailored solutions, and ensure high-quality service delivery
- Foster a positive and productive team culture, promoting employee engagement, development, and retention
- Ensure compliance with industry regulations, company policies, and client requirements
- HR manage recruitment efforts, including job posting, interview and onboarding new employees.
- Provide guidance on employee relationships, performance management and conflict resolution.
- Develop and implement HR initiatives to enhance employee engagement and retention.
- Maintain accurate and up-to-date HR records and reports.
Requirements:
- Bachelor's degree in Business Administration, Operations Management, or related field
- 2.5 to 4 years of experience in BPO operations management, preferably in a leadership role
- Proven track record of driving business growth, improving efficiency, and enhancing customer satisfaction
- Strong analytical, problem-solving, and communication skills
- Ability to lead and motivate a team, promoting a positive and productive work environment
- Experience with industry-specific software, such as CRM systems, and Microsoft Office
Why Techvated marketing LLC
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
Send your resume on WhatsApp number below 👇
+923110666778