CBZ English

27/03/2024

As we enter this sacred time, let's remember the true meaning. Reflect on the sacrifice and love that brought us salvation. 🙏

Also, Outings and weekend getaways are in demand, Join the processions, and swim at the beach, BUT prioritize safety! 👨‍👩‍👧‍👧✈️

Stay hydrated, wear sun protection, be mindful of crowds, Watch over your little ones, don't get too drunk, and STAY AWAY from Jellyfishes! ☀️👶👧🍺🐙

06/11/2023

Get HIRED! check this one out 👇👇👇

What do You need to Know to ACE Your Call Center Interview?

Are you feeling nervous and unprepared for your upcoming call center interview? Do you find yourself unfamiliar with the different types of interviews and interview questions that you may encounter? Don't worry, you're not alone. Many job seekers feel the same way and struggle to know what to expect from a call center interview. However, being unprepared can hurt your chances of landing the job you want. That's why it's crucial to educate yourself and be ready to impress your interviewer.

To increase your chances of success, start by doing research and practicing common call center interview questions. Make a list of the most frequently asked questions and prepare well-thought-out answers. Familiarize yourself with different types of interviews, such as behavioral, situational, or competency-based interviews, and be ready to adapt to any format. Show off your skills by highlighting examples from your past work experience that demonstrate your abilities to work in a fast-paced, customer-focused environment. Remember, confidence is key, and your interviewer wants to see that you're confident in your skills and preparedness.

Job hunting can be a challenging and stressful experience, but don't let it get you down. Keep a positive mindset and stay focused on your goals. Remember, every interview is a chance to learn and grow. Whether you land the job or not, take it as an opportunity to practice your interview skills and gain valuable experience.

Keep pushing forward, stay motivated, and trust that your hard work and preparation will pay off in the end. You got this!

06/11/2023

Don't you Dare QUIT! 💪

Tap into your inner greatness and unleash your full potential!

14/07/2023

Go Get 'em 🔥🔥🔥

Let's Goooo 📢

14/07/2023

You can do it!

🙏💪💯

Can You Get a Call Center Job Without Experience?

Are you a fresh college graduate or a young professional with little experience considering applying to a call center company? Maybe you've been told that relevant experience is crucial to getting the job, but you've only worked in fast food, retail, or factory settings. If these questions have been keeping you up at night, don't worry! You absolutely have a chance of getting hired.

Many call center companies are looking for individuals like you who have a positive attitude, excellent communication skills, and the ability to learn quickly. While prior experience can be helpful, it's not always a requirement. We suggest that you focus on highlighting your transferable skills in your resume and during the interview. Let them know that you can work well under pressure, that you have a strong work ethic, and that you're a great problem-solver. If you want to further strengthen your qualifications, consider taking a course or certification program in customer service or communication.

Here's the most important thing: stay motivated and keep trying. We know that rejection can be tough, but it doesn't define your worth or your potential. With hard work and determination, you can succeed in getting a job in a call center and excel in your career. Don't give up, and we wish you the best of luck!"

Don't let your lack of experience hold you back! Follow these tips and highlight your transferable skills to land a job in a call center.

14/07/2023

So to all of you guys, Recollect yourself, stand up, and carry on!

Like and Follow CBZ Recruitment Process Outsourcing for more Motivational and Inspirational words of wisdom.

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Success is not a permanent state, and failure is not the end. What truly matters is having the courage to persist in the face of adversity. In other words, it is not the outcome that defines us, but our willingness to keep going despite setbacks.

13/07/2023

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"Don't Let English Skills Hold You Back!" 🔥🔥🔥

"Do you dream of having a successful career in the call center industry in the Philippines? If so, you may have heard that good English communication skills are essential. But maybe the thought of needing to improve in this area has held you back. Don't worry, you're not alone! We've all been there, feeling like our English skills are at the "Very bottom".

However, it's important to remember that this is just a temporary setback and with the right training and focus, you can take your skills to the next level. The key to success is perseverance and never giving up on your dreams. Think about why you want to embark on this journey - for your family, for your future, for a better life. Those reasons are what will drive you to keep pushing forward.

Don't let fear or doubt hold you back. Believe in yourself and always keep learning and growing. You got this! And remember, success doesn't happen overnight. It takes time, hard work, and dedication. But the end result is worth it.

Don't let English skills hold you back from achieving your goals. Start your journey now!"

Thank you for reading our post! For more inspiration and motivation, remember to follow our page. Let's work together to achieve your career aspirations and "keep learning and grinding" to reach your full potential.





.RPO

13/07/2023

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If you're feeling discouraged about your abilities, know that there are other factors that determine your success. The real question is, how badly do you want to succeed? If you have a burning desire to achieve your goals and are willing to do the work required, you can accomplish almost anything.
Therefore, it's essential to cultivate a strong desire and motivation to reach your full potential. With the right mindset and a willingness to work hard, you can overcome any obstacles and achieve the success you desire.

23/05/2023

We hope to give you inspirations and motivation that will drive you to do great every day. You can also follow us on these platforms, see you there 👋🙂
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Contentment is an elusive state that is often mistaken for a destination, when in fact it is a realization of how much we already have. It's not about having everything and the fulfillment of what you want but finding joy in what you have 🤏. This is a key 🗝️ lesson for anyone seeking happiness, as the pursuit of material wealth 💰 can often lead to disappointment and dissatisfaction. Instead, we should learn to appreciate the simple things in life and find contentment in the present moment. 🫂

What do you think of contentment? Is it just a feeling or maybe an emotion, or a state of mind? Does it matter? Why and why not? Share your thoughts in the comment section and let's talk about it. 🙋🤝

For more, motivational/inspirational quotes check here 👇👇👇
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23/05/2023

Level up your English skills with these simple tips. You can also follow us on these platforms, 👇👇 see you there 👋🙂
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22/05/2023

We hope to bring fun and give you a hard laugh that will make your day light and happy. You can also follow us on these platforms, 👇👇 see you there 👋🙂
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Who else has a favorite station or spot that was eventually taken away from you? 😡😅

For more jokes, funny, and memes. Check here 👇👇👇
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22/05/2023

“Where to Look for the Call Center Jobs in the Philippines”

To find call center companies in the Philippines that offer job opportunities, you can explore the following avenues:

1. Online Job Portals: Websites such as JobStreet, Indeed, and LinkedIn have extensive job listings for various industries, including call center positions. Use the search filters to narrow down your options.

2. Company Websites & Online Platforms: Visit the websites of renowned call center companies in the Philippines or check their pages on social media platforms. Some prominent ones include Convergys, Teleperformance, Sykes, TeleTech, Accenture, etc. These companies often have dedicated careers pages where you can find job openings and apply directly.

3. BPO Associations and Directories: Check out the websites of industry associations like the Contact Center Association of the Philippines (CCAP) and the Business Process Association of the Philippines (BPAP). They may provide lists of member companies, making it easier to discover call center employers.

4. Referrals and Networking: Reach out to friends, acquaintances, or professional contacts who work in the call center industry. They might be able to refer you to job openings or provide valuable insights about potential employers.

5. Local Job Fairs: Attend job fairs or career expos in your area. Many call center companies participate in these events to recruit candidates directly. Stay updated on job fair schedules through online platforms, local news, or social media.

Remember to tailor your resume and cover letter to highlight relevant skills such as customer service, communication, and problem-solving abilities. Good luck with your job search!

If you found this post informative, please show your support by liking and following our other social platforms. This will greatly motivate us to continue creating high-quality content that can help you achieve or advance your career objectives.
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WE THANK YOU SO MUCH in advance!

21/05/2023

We hope to give you inspirations and motivation that will drive you to do great every day. You can also follow us on these platforms, see you there 👋🙂
Instagram: https://www.instagram.com/cbz.rpo.official/
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Have you ever felt passionate about something since you were a little child? Maybe your parents recognized your talent and encouraged you to pursue it. Pursuing your passion can be challenging just like any other famous artists of today, who are known for their passion for music and dedication to their craft like Bruno Mars, Beyoncé, Taylor Swift, and Ed Sheeran. 😱😍 Imagine they had to work hard to perfect their skills while also attempting to balance their academic responsibilities and social lives, which left them feeling overwhelmed at times.

However, they knew that passion alone wouldn't take them far, and they needed to work hard and remain dedicated to achieving their goals. And their determination paid off! They are now successful musicians and owe their success to their passion. 😲🙌

Having a passion can be challenging, 😖 but it is worth it in the end 🤩. If you have a passion, don't give up on it! Work hard, remain dedicated, and persevere. As Larry Smith said, "Passion is the thing that will help you create the highest expression of your talent." So, go out there and pursue your passion! Remember, as Steve Maraboli said, "The best way to succeed is to have a specific intent, a clear vision, a plan of action, and the ability to maintain clarity and focus on that plan." 😉👌

21/05/2023

Many individuals find themselves stuck in a cycle of mediocrity, longing for a breakthrough that will elevate their lives. However, they struggle to discern the opportunities that could lead them to extraordinary achievements.

At first glance, hard work can seem like a burden or an obstacle to overcome. We may feel overwhelmed or intimidated by the effort required and may be tempted to shy away from challenging tasks. However, this mindset limits our potential for growth and success, as it blinds us to the possibilities that lie within hard work.

So, the next time you're faced with a challenging task or project, remember that it may be an opportunity in disguise. Don't be afraid to put in the effort and embrace the challenge. By doing so, you'll increase your chances of recognizing and seizing valuable opportunities that can lead to a more fulfilling and successful life.

If you find this admiring, please show your support by liking and following our other social media platforms. This will greatly motivate us to continue creating High-Quality content to help you stay inspired and positive.
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WE THANK YOU SO MUCH in advance!

19/05/2023

If you found this post informative, please show your support by liking and following our other social platforms. This will greatly motivate us to continue creating high-quality content that can help you achieve or advance your career objectives.
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Why the Philippines is the "BPO Capital of the World" today?

The Philippines is home to one of the fastest-growing and most robust sectors in the world, the business process outsourcing (BPO) industry. The BPO industry provides well-paying jobs to millions of Filipinos and contributes $25 billion annually to the Philippine economy. In 2021, despite the pandemic's challenges, the BPO industry generated $29.49 billion in revenue, representing a 10% increase from the previous year.

The history of the BPO industry in the Philippines began in 1992 when the Accenture Group established the first contact center in the country. The Philippine government realized the BPO industry's potential and created the "Special Economic Zone Act" in 1994, which provided tax incentives to foreign investors, attracting more contact centers and BPO corporations.

By the early 2000s, the BPO industry accounted for 0.075% of the country's GDP. More multinational companies decided to open headquarters in the Philippines, leading the country to gain 3% of the global BPO market by 2005. Fast forward five years later, and the Philippines ranked first in the global outsourcing market, dethroning India by revenue and headcount, earning the title of "BPO Capital of the World."

As of September 2021, the Philippines accounts for 12% of the world's outsourcing market revenue, and the industry contributes at least 7% of the country's GDP. The sector employs over 1.44 million full-time employees, bringing in a revenue of $29.1 billion during only the first half of 2022. The BPO industry continues to attract new customers and expand operations, with established BPO companies such as Accenture and Teleperformance expanding nationwide.

The success of the BPO industry in the Philippines showcases the country's potential as a hub for international business. With the industry's continuous growth, the Philippines undoubtedly deserves the title of "BPO Capital of the World."

Sources:
"Growth of BPO Industry in the Philippines: A Glimpse Into the Past, Present, and Future" by SuperStaff: https://www.superstaff.com/blog/growth-of-bpo-industry-in-the-philippines/
"Philippines’ BPO industry grows by 10% despite pandemic" by Ralf Rivas, Rappler, 26 February 2022
"BPO Services in the Philippines," Investopedia, 30 June 2021
"BPO Industry in the Philippines," IBPAP, accessed 24 March 2023

19/05/2023

“2 Types of Job Roles in the Call Center Industry and Their Responsibilities.”

Voice-based roles involve direct verbal communication with customers over the phone. These positions typically require excellent communication skills, the ability to handle high call volumes, and the capability to provide customer support, resolve issues, and answer inquiries

Non-voice or back-office roles, on the other hand, do not involve direct phone conversations with customers. These positions focus on handling tasks that support the call center operations and customer service process. Non-voice roles often require strong written communication skills, attention to detail, and proficiency in using computer systems and software. Some examples of non-voice job roles in call centers include:

1. Email Support Agents: These agents respond to customer inquiries and issues via email. They need to have excellent written communication skills, the ability to understand and address customer concerns effectively, and proficiency in using email systems.

2. Chat Support Agents: Chat support agents interact with customers through live chat platforms. They should have strong typing skills, the ability to multitask and handle multiple chat conversations simultaneously, and the capability to provide prompt and accurate responses.

3. Social Media Managers: Social media managers handle customer inquiries, complaints, and feedback through social media platforms. They need to be proficient in social media management tools, have excellent written communication skills, and be adept at managing online conversations.

4. Data Entry Operators: Data entry operators input and update information in databases, spreadsheets, or other systems. They require good typing speed, accuracy, attention to detail, and knowledge of relevant software tools.

These descriptions provide a general overview of the roles, but it's important to note that specific job requirements may vary depending on the company and its specific needs.

If you found this post informative, please show your support by liking and following our other social platforms. This will greatly motivate us to continue creating high-quality content that can help you achieve or advance your career objectives.
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18/05/2023

If you find this admiring, please show your support by liking and following our other social media platforms. This will greatly motivate us to continue creating High-Quality content to help you stay inspired and positive.
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When tough times come, many of us fall into blaming. Pointing fingers at somebody for problems and troubles is the easy way for us to divert our faults and avoid the inconveniences thereof. Thus, blaming others will only create a culture of negativity, resentment, and mistrust that may cause long-term damage to our relationships and personal and professional lives.

On the other hand, blaming ourselves can also have negative consequences that can build up guilt, shame, and self-doubt. This can also foster low self-esteem, negative self-image, and being overly critical of yourself. And the worst situation is leading yourself to a cycle of self-pity and self-blame which can be challenging to break out of.

But, when we learn and stop blaming others and ourselves, we can see our mistakes and learn from them which helps us to be better at making choices. When we stop blaming others, we can solidify any relationships that come along with respect and genuine intention. When we stop blaming ourselves, we start to take responsibility for our mistakes, initiate our actions to correct whatever we have done wrong, and live to our own words that take full accountability for our faults.

18/05/2023

In the pursuit of a successful career, many of us find ourselves yearning for a roadmap, a guiding principle to lead us toward our goals. In this transformative concept lies a problem we often encounter—a lack of action—and a powerful solution that holds the key to unlocking our potential.

All too often, we are held back by the grip of inaction. We dream of achieving greatness in our careers, envisioning a future filled with purpose and fulfillment. However, we become trapped in the comfortable confines of our daily routines, allowing fear, doubt, and uncertainty to paralyze our progress. We wait for the perfect moment, the ideal circumstances, or a stroke of luck, expecting success to find us without exerting significant effort.

Success in our careers is not handed to us on a silver platter. By acknowledging and overcoming the problem of inaction through the solution of massive, determined action, we take control of our destinies. Through setting clear goals, conquering fear and doubt, taking bold steps, persistence and consistency, and continuous learning and adaptation, we navigate the challenging terrain of our professional lives, creating a path that leads us to the success and fulfillment we desire. Embrace the transformative power of taking massive, determined action, and unlock the extraordinary potential that resides within you.

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17/05/2023

Choosing the best Call Center Companies in the Philippines to consider. (Part: 1)

To all aspiring Filipino job seekers looking for a stable and rewarding career, the call center industry here in our country may be the perfect opportunity for you. With the country's booming BPO industry, there is a high demand for workers in the call center field. These companies offer various positions, including customer service representatives, technical support specialists, and sales agents, to name a few. Additionally, working in a call center company can provide competitive salaries, benefits, and career growth opportunities. By knowing the different call center companies here in the Philippines, you can explore potential employers and find the perfect fit for your skills and career goals. So, if you are looking for a fulfilling career with excellent job prospects, consider the call center industry in the Philippines.

Let’s go and know about the Philippines' top call center companies as of 2023 from outsourceaccelerator.com (Please note that this information may change over time and is subject to variations depending on the source and methodology used to determine the rankings.)
👍 Concentrix
Founded in 2006, Concentrix is one of the established leaders in BPO services including marketing, IT, and customer service. Its merger with Convergys in 2019 made its worldwide talent base bigger with over 265,000 worldwide, 80,000 of it based in the Philippines.
❤️ VXI Global
VXI Global is ranked as one of the top US telemarketing companies to date with over 10,000 employees in the country. Since its inception in 1998, the company saw rapid growth in its expertise – particularly in multilingual support and call center services.
🤗 Teleperformance
Another established institution in the call center industry, Teleperformance offers an omnichannel customer experience in around 160 markets worldwide.
The company grows consistently due to its investment in research and development, studying and analyzing its customer’s needs and changes over time.
😯 TeleTech
Known as TTEC, TeleTech provides traditional customer service and global outsourcing to its clients worldwide.
It is one of the oldest call centers in the world with a branch in the country established in 2002, offering call center and management consulting services.

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16/05/2023

There are a lot of problems that every family might face and one of them is financial difficulties. It can be an incredibly challenging and overwhelming experience for any family when dealing with a problem. It can feel like there's no light at the end of the tunnel, and there’s a huge tendency we end up to give up in this kind of situation. But it's important to remember that there is always hope and that you are not alone in this struggle.

Taking small steps can make a big difference when it comes to improving your financial situation. Every step you take towards improving your financial situation is a step in the right direction. By creating a budget, reducing your expenses, and seeking out opportunities to increase your income, you can start to take control of your finances.

Remember, there is no shame in seeking out help from community resources or loved ones during this time. We all need support from time to time, and it's important to know that there are people and organizations out there who are ready and willing to help.

Above all, it's important to stay positive and keep pushing forward. And no matter how challenging things may seem, remember that you are capable of overcoming this obstacle and creating a better life for yourself and your family. So stay strong, keep the faith, and know that better days are ahead.

If you find this admiring, please show your support by liking and following our other social platforms. This will greatly motivate us to continue creating High-Quality content to help you stay inspired and positive.
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