Coach Rina

01/12/2025

Early vacation break starts now. I will be back in January 2026. You can also send me an email for project-related matters :)

29/11/2025

🔥 Yesterday’s numbers don’t lie!

Our Business AI just delivered:
✔️ 17 customer conversations
✔️ 82% automated resolution
✔️ 1 buyer with clear intent

This means faster service, happier customers, and more chances to convert.

Smarter growth starts here. 💡

If you're a business owner and do not use AI to do the customer service for you, YOU ARE WASTING TOO MUCH OF YOUR TIME!

Ready to level up your customer experience? 💬⚡

You know what to do, click that send message button, and I'm ready to help you :)

19/11/2025

Out of town training for this week covering the Masterclass Virtual Assistance Program by Surge Freelancing Marketplace
It's gloomy weather 🌨️ ☁️

04/11/2025

Grateful for the multiple offers received today in 1 discovery call❤️

28/10/2025

𝐖𝐡𝐲 𝐒𝐦𝐚𝐫𝐭 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 𝐢𝐬 𝐄𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐁𝐞𝐟𝐨𝐫𝐞 𝐃𝐚𝐲 𝟏

Heard the nightmare stories about Virtual Assistants (VAs) starting work only to face confusion, missed deadlines, or ghosting clients? 🤯

𝙏𝙝𝙚 #1 𝙧𝙚𝙖𝙨𝙤𝙣 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙩𝙨 𝙗𝙪𝙧𝙣 𝙤𝙪𝙩? It's not the work. It's the chaos that starts when you skip a proper Client Onboarding process.

The solution isn't just about the work—it's about the prep!

Smart client onboarding isn't a formality; it's your professional insurance policy. It's the critical step that happens before your first task.

If you’ve heard horror stories about VAs:

Getting ghosted after 10 hours of work?

Dealing with endless "just one more thing" requests (a.k.a. scope creep)?

Wasting a week just trying to get the right passwords?
..The problem wasn't the VA. It was the fuzzy start!

🔑 Your Onboarding Process is Your Professional Armor.

𝐓𝐇𝐄 𝐆𝐀𝐓𝐄𝐒 (𝐒𝐜𝐨𝐩𝐞 & 𝐁𝐨𝐮𝐧𝐝𝐚𝐫𝐢𝐞𝐬): A signed contract and a defined Scope of Work are your peace treaty. They officially state what you'll do, what you won't do, and how many revisions are included. No more awkward "is this included?" conversations!

𝐓𝐇𝐄 𝐌𝐎𝐍𝐄𝐘 (𝐏𝐚𝐲𝐦𝐞𝐧𝐭 & 𝐏𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐨𝐧): Clear invoicing terms and a required deposit/retainer upfront. This protects your time and secures their commitment. Professionals get paid on time, every time.

𝐓𝐇𝐄 𝐇𝐀𝐍𝐃𝐁𝐎𝐎𝐊 (𝐀𝐜𝐜𝐞𝐬𝐬 & 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧): A smooth process for sharing logins, brand assets, and agreeing on communication channels (Slack? Email? Text?). Don't dig for assets—have them handed to you.

An hour spent on a polished onboarding system saves you 10 hours of painful clean-up later. Stop starting jobs with a handshake and a prayer. Start with a system!

23/10/2025

Being flexible as a VA is important because the nature of the job often requires adapting to a lot of changes.

20/10/2025

🚨 Don’t fall for online job scams!
Before saying yes to any offer, make sure you’re protecting your personal info, your account, and your hard-earned money.

Here are 6 red flags you should watch out for when applying for online jobs 👇

Stay alert. Stay safe. 💪
Work smart, not scammed!

09/10/2025

✨ I’m open for 1:1 Personalised Strategy Sessions this weekend!
Let’s craft a strategy that actually works for YOUR business 💼

🎯 Limited slots available — book your session now and let’s make your next move your best one!

🚀 Ready to Level Up Your Digital Marketing?

I'm now offering 1:1 Personalized Strategy Sessions for business owners, entrepreneurs, and marketers who want expert guidance to grow online.

Whether you're stuck, starting out, or scaling up—this is your chance to get tailored advice from a Certified Trainer & Digital Marketer.

🎯 Let’s build a strategy that works for your business.

📅 Spots are limited — Book your session now!
https://forms.gle/XALwfkgpJaoht5Jk8

04/10/2025

From Numbers to Growth: How Strategy Transforms Results

These results didn’t happen by chance.
As a Social Media Ads Strategist for this local brand, I focus on:
🎯 Crafting data-driven ad campaigns
📌 Targeting the right audience at the right time
💡 Testing creatives and optimising based on results
📈 Turning attention into action (and ultimately sales)

This report is not just numbers—it’s proof that with the right strategy, social media can drive real business value: awareness, traffic, and customers.

👉 If your brand wants to see the same growth, let’s talk.

15/08/2025

It's a wrap for my MVA Training classes in the Surge San Fernando Training Centre. I commend everyone for being teachable, as this program requires focus, dedication and commitment to become a Certified Virtual Assistant. ✨