Client Service Consultants

02/02/2022

Want to know what your customers are saying, what their purchase behavior is telling you and improve overall customer experience?

Client Service Consultants can help you to tailor your products and service to your customer expectations!

Contact us now for Customer Research Exercise with your business!

08/01/2022

14/10/2021

Wow your customer with a great service/product journey or loose your customer!

23/09/2021

Customer satisfaction surveys can help your business increase productivity and profitability by evaluating your products and services' expectations of customers and their level of trust and loyalty to your business.

Contact us now if you want to know what your customer views are on your business!

10/08/2021

This is what every employee in an organization should have at the top of their minds!

24/07/2021

WHY IS CUSTOMER SERVICE IMPORTANT?

Definition: The assistance and advice provided by a company to those people who buy or use its products or services.

Customer service is often at the heart of a business which aims to provide an exceptional service that leaves the customer feeling valued and respected. Although providing an excellent service can involve extra resource, time and money, when you get it right it will enable you to stand out from your competition, maintain a positive reputation among future customers and encourage existing customers to purchase from your business again.

Customer service is important as it will help your business or organization to:

1. Increase customer loyalty.
2. Increase the amount of money each customer spends with your business.
3.Increase how often a customer buys from you.
4.Generate positive word-of-mouth about your business.

Remember, it is six times more expensive to acquire a new customer than to retain an existing customer!!
Prioritize customer service!

21/07/2021

If you look at the mission, goals and purpose of any business or organzation you will not miss at least one bullet point on meeting its Customers needs.

Measuring level of Customer Satisfaction is mandatory for any business or organization.

Do you know the level of Customer Satisfaction for your business????

Let us know to assist your business to meet those customer satisfaction levels!

14/07/2021

Business houses and organisations in developing countries such as PNG need to utilize customer data to improve their services or products.

Don't know how to???
Client Service Consultants can definitely help you down this path 💁‍♀️
Contact us now!

06/07/2021

My o my! take me back to my humble beginnings as a customer service officer when multitasking was mandatory with every customer 🙅‍♀️🤦‍♀️
Anyone that has been in a customer service or call centre role would relate 😉🤣

05/07/2021

Yasss 👑

05/07/2021

Sorry to say but in PNG, way too many customers experience this when trying to get through a call centre or customer service line 😩😴

Do your customers experience long queues?? Do you want to improve your response time??

Client Service Consultants is your go to team right now!

02/07/2021

PNG Businesses Need to Learn what their Customers Want!!

A Post Courier article, dated March 22nd 2016 (https://postcourier.com.pg/customer-service-vital-for-growth), stated customer service in PNG leaves a lot to be desired and most businesses have not yet come close to perfecting the profession.
The visiting consultant at the time; Richard Coles, said customer services remained a most important ingredient for the success of any business however, a bulk of businesses throughout PNG, have yet to deliver service without receiving any customer complaints.

With that being said, business houses and organizations across PNG need to learn what the customer wants.
At the end of the day, customers are the reasons for the existence of the business, right?

Therefore, businesses houses and organizations need to make customers King!

Does your business use customer data to tailor products or services to meet your customers’ expectations?

Contact Client Service Consultants to identify what your customer service issues are and how we can help you to working towards making your Customers King!

CUSTOMER services in PNG leaves a lot to be desired and most businesses have not yet come close to perfecting the profession.

01/07/2021

Early warning signs for your business that can help you detect possible problems in your customer service:

1. Your customers have a long waiting time before being served
2. Some of your customer leave without an apparent reason
3. Many customers go through more than one staff before getting a solution
4. Increase in missed calls or unanswered emails
5. Your staff values speed over quality
6. There is an obvious trend in negative comments or feedback from your customers
7. Staff are unable to deal with frustrated or angry customers

Does your business fall into one or several or even all of the above signs??
If your answer is yes, good! These are opportunities for your business to improve its internal processes and create a better customer experience.

Message, Phone or Email Client Service Consultants!

01/07/2021

Welcome to Client Service Consultants!
Don’t forget to like or follow us for all your business customer service enhancing requirements.

For you to understand what we do, let us remind you that Customers are the very reason your business exists and makes money. Without customers, your business would not be as successful as it is today.

All businesses try to communicate with the customers, but not all connect with their customers.
One question on the mind of all your potential customers is “Wii-FM,” meaning “what is in for me.”
The answer to the “Wii-FM” question is the key to successfully connecting with your customers emotionally. Connecting with your customer’s entails knowing your customer’s need and touching them at the point of that need.

Our Goals at Client Service Consultants are to:

1. Improve customer service to positively impact; revenue, customer loyalty, and image of your business.

2. Bring your customer service staff up to speed while management focuses on higher priorities.

3. Have the ability to shake things up and re-energize a stagnant team.

4. Help you! Unless you truly believe you have the time and in-house resources to set up or improve your customer service, call center and, reception, we are your best bet.

5. Analyze your company's communication processes and make suggestions for effective streamlining the flow of information.

So our question to you is, Do you want to enhance customer service levels for your business??

Reach out to us now for a free 1-hour consultation to see where you are and how we can help to meet your business requirements.

Message us, Phone us or email us on [email protected]