20/10/2023
Amazing Opportunity!!!
Job Title: Customer Success Rep.
Job Type: Full Time (Remote)
Salary: NGN 150,000/month
Industry: Fintech
Job Role
We are seeking an energetic, proactive, goal-driven, strategic, and confident Customer Success Representative to join our team. You will play a vital role in ensuring customer satisfaction with our products or services. The role involves engagement with customers, resolving issues, transaction monitoring and processing, onboarding support, and ensuring the adoption of our products and services goes smoothly. You will constantly work towards improving customer relationships, adoption, and growth.
Must have requirements
- Bachelor's degree and proven experience in a customer-facing role, such as Customer Success, Customer Support, or Account Management.
- Strong phone, written, and verbal communication skills with excellent presentation skills.
- Familiar with CRM, ticketing tools, and other third-party collaborative tools to ensure seamless running of tasks.
- Demonstrated ability to stay calm under pressure, desire to work in a fast-paced, ever-changing environment & thrive on new challenges.
To apply, send your CV to [email protected] using the CS Rep as the email.
Kindly note that ONLY shortlisted candidates will be contacted