18/06/2022
My Visit to Blantyre Water Board (BWB)
At exactly 13:40, I was at the Blantyre Water Board (BWB) reception. I explained the reason why I had visited them. The receptionist advised me to call their customer care toll-free line 558. Uncomfortably, I did, but it did not work. She insisted and gave me another toll-free line, 5580. Uncomfortably I did. Some seconds later, I was connected to a lady who introduced herself as Judith, with whom I talked for about 3 minutes. The lady promised to call me back after 5 minutes, but she did not. The receptionist told me to call for the third time, just for proof's sake. I did, but I was connected to another lady by the name of Eve. I told Eve that I wanted to talk to Judith in two minutes she connected me to Judith again, but Judith insisted that I go back to the Limbe zone office to meet the zone manager. I refused because thatโs where I was advised that they could not help me on the matter, and it was referred to headquarters. I was making all these calls while at the reception of BWB.
After noticing that the response I was getting was not what I was looking for, I asked to meet the PRO. The receptionist told me that the PRO is on holiday, but I asked if I could meet anyone in the PROโs office. The receptionist realized that I was not going to give in, so she asked a colleague to es**rt me to the PR office just to check if there was anyone who could attend to my queries.
Unfortunately, or fortunately, there was a lady (Mrs. Evelyn Khonje) in the office, who happens to be the PRO of BWB, who admitted that she is on holiday, but she just came for other things.
We talked for about 15 minutes, and she promised to give me feedback once she is in the office next Monday.
I will keep you up to date on this!
โฆ!