13/11/2025
Hi Admin, kindly post anonymously.
I’m currently stuck at Kenyatta National Hospital (KNH), Surgical Ward 4C, and I honestly don’t know what else to do. The SHA officer handling discharges at the 4D office is very rude, corrupt, and abusive of power.
Since yesterday, I’ve been waiting in line to have my baby discharged.
This officer keeps ignoring the queue and only attends to people she personally calls aside - people she seems to know.
We’ve been here since yesterday, yet she just walks out, brings in others, processes them fast, and leaves the rest of us stranded.
When I politely told her that what she was doing was unfair, she got angry, banged her office door, and later called me in.
Inside, she fined me Ksh 2,070, saying my baby overstayed an extra day after discharge.
I immediately rushed to Malipo Center downstairs and paid the amount, but when I came back, she said she wouldn’t discharge my baby unless I wrote an apology letter to her, stamped by the area Chief!
I never insulted her or caused a scene - I only questioned her favoritism and suspicious behavior. Right now, my baby is being held at KNH just because I refused to bow to corruption and humiliation.
I’m pleading for help. Can the relevant authorities please intervene?
This is unfair, and no parent should go through this kind of frustration when their child is in hospital.
Social Health Authority
Aden Duale
Dr. Mercy Mwangangi
Kenyatta National Hospital