11/07/2024
In today’s digital age, dissatisfied customers can easily voice their grievances through online reviews, social media platforms, and online forums. Negative word-of-mouth can significantly harm a company's reputation and credibility. Studies show that a
dissatisfied customer will tell between 9 to 15 people about their negative experience, and about 13% of dissatisfied customers tell more than 20 people. This amplification of negative experiences can deter potential customers from engaging with the brand.
By monitoring these indicators, businesses can proactively address issues and improve customer satisfaction, thereby fostering loyalty and long-term customer relationship. https://www.linkedin.com/pulse/customer-dissatisfaction-adgraftms-cclqf/?trackingId=wlvKKZHIQmCgMuS3WSSf7Q%3D%3D
