20/10/2023
YOUR REWARDS IN life will always be in direct proportion to your service to other people. All self-made millionaires have an obsession with customer service. They think about their customers all the time. They are continually looking for new and better ways to serve their customers better than anyone else. Keep asking yourself these questions, What do my customers really want? What do my customers really need? What do my customers consider value? What can I give my customers better than anyone else? Why are my customers buying from others today, and what would I have to offer them to get them to buy from me? Your success in life will be in direct proportion to what you do after you do what you are expected to do.
Always look for opportunities to do more than you are paid for. Always seek ways to go the extra mile for your customers. Remember, there are never any traffic jams on the extra mile. Your customers are those people who you depend on for your success in your work. This means that your boss and coworkers are customers as well as the people who buy your products or services. Your customers are also those people who depend on you for their success or satisfaction. Here is the question that you need to ask and answer, every single day: What can I do to increase the value of my service to my customers today? Look for ways to add value to what you do and to the people who depend on you every single day.
One small improvement in the way you serve your customers can be a major reason for your financial success. Never stop looking for those little ways to serve your customers better. Today, customers value speed more than they’ve ever valued it before. Whenever a customer asks for anything, you should say, “Sure, right away!” These are the sweetest words your customers can hear.