08/05/2023
For cultural heritage around the world, the servicescape is a key factor that affects the visitor’s experience and engagement. The purpose of this article is to rummage about the current situation of commercial cultural heritage in , bringing consult to the design of cultural heritage. Through an exploratory study, this paper examines how the experiential spaces of the Hayashi Department Store and Tai Kwun are designed and established. This article examined the link between service design and customer experience through a service design perspective. Read more @ https://bit.ly/42kH82U
For cultural heritage around the world, the servicescape is a key factor that affects the visitor’s experience and engagement. The purpose of this article is to...