20/10/2024
A female passenger travelling from Anand Vihar Terminal to Raxaul, who was travelling on berth number 11 in B-1 coach of Sadbhavna Express (train number 14018), felt uncomfortable en route and approached the railways for help. When the problem worsened as the train moved beyond Ballia, she asked for sanitary pads using the Rail Madad app.
This message reached the TC office at Chhapra railway station through the control room. There, TC Pratima Kumari, without any hesitation, understood the need of the female passenger and sent her colleague to the market to get sanitary pads. As soon as Sadbhavna Express reached Chhapra Junction, Pratima Kumari herself went to platform number three and provided pads on the seat of the female passenger and also enquired about her well-being. The woman not only thanked the railways for this help, but also paid the price of the pads.
According to the TC office of Chhapra station, this was the first time a female passenger made such a demand, and it was fulfilled with full respect and sensitivity. Passengers and co-passengers also appreciated this initiative of the Railways.