30/03/2021
BIKE SOCIAL PREMIUM RATE TEXT - Terms & Conditions
What is Premium Rate?
Premium Rate services are those for which you are charged through your monthly phone bill or through credit on your mobile phone. These services tend to cost more than a normal phone call or text message.
How do I know if a number is Premium Rate?
Premium Rate services are accessed by sending a text from your mobile phone to a 5 digit number called a shortcode.
What does ‘standard network rate’ mean?
We know and will always tell you how much we’re charging you to text us. What we don’t know is how much your phone service provider is also charging you. That depends on the telephone company and what kind of deal you have with them. That’s why you’ll hear us say that you will be charged your ‘standard network rate’.
Every time you send a text, you pay your phone network a fee for doing so. These vary from network to network and may also vary depending on the number you’re sending a text to (some networks, for example, may charge less to text someone on the same network than they do for texting someone on a different network). This is known as a ‘standard network rate’ and is typically between 10p and 15p.
The cost we tell you about is what you pay in addition to whatever charge your network applies. So, for example, if your competition entry costs £3.00 and your network also charges you 10p per text, then you’ll actually pay £3.10. This should appear on your bill as two separate texts, one that you’ve sent to us charged at 10p and another that you’ve received back from us charged at £3.00.
In the case of shortcode and premium rate services, texts sent at standard network rate are not usually included in any bundles you may have as part of your deal with your phone companies and will generally incur a charge, even if you have unlimited texts included in your contract.
There are too many networks and too many different pricing packages, changing too frequently for us to keep up with them. That’s why we say “standard network rate”, so that you know that your phone company may impose an additional cost on top of what we’ve told you you’ll pay for the text. If you want to know what the network charge will be for your phone, you should contact your phone service provider.
Why are my messages not sending?
If messages are not leaving your handset, then they haven’t reached us and won’t be included in the draw to win. This may be because you’ve exceeded a monthly spending cap on your phone bill, you might have a Premium Rate block applied to your phone number, or if you’re on pay-as-you-go, you might have insufficient funds. This isn’t something we’re able to affect, so you’ll need to contact your mobile phone network, and they will be able to advise you further
My text sent, but I did not receive a confirmation message back
There may be an issue with your network account, or some latency could have delayed your message in reaching us. Contact your mobile phone network in the first instance, and if they’re unable to resolve it then contact us using the details below.
Someone else used my phone to enter a competition – what can I do?
If you allow others to have access to your phone, including children, you are responsible for its usage, so the charges won’t be refundable. To prevent this happening in the future you can contact your phone network to request a Premium Rate block.
Do I have to write the text message in capital letters?
You can write the message in lower or upper case, or a mixture of both – it doesn’t make any difference.
How do you select your competition winners?
We use an automated computer system driven by an algorithm that selects winners from all the entries received at random. Entrants are randomly selected irrespective of any other factors such as whether they’ve entered before or for the first time, geographic location, gender or any other information beyond the mobile numbers from which the entries are sent.
Can I access Premium Rate Services from abroad?
Premium Rate services should not work if you are calling or texting from outside of the UK.
If you think there is a problem with our Premium Rate services or would like to make a complaint, please email [email protected]