3sixfive

14/10/2025

Clear social media guidelines do more than just set rules - they create consistency, confidence and clarity for your team (and anyone else who will be interacting on behalf of your brand online). 🗣️

From tone of voice to crisis response, a well-defined framework helps everyone represent your business in a unified, professional way. 🙏

Discover why setting these guidelines matters 👇

11/10/2025

Are you the owner of a hotel, B&B, holiday cottage, tourist attraction or other business within the travel industry? ✈️🏝️

From influencer collaborations and geotag monitoring to sharing UGC and reviews from guests, check out our latest blog post to discover our top social media marketing tips for travel brands ⬇️

Check out our top social media marketing tips for businesses in the travel and tourism industry across Facebook, X, Instagram and more.

08/10/2025

No matter which industry your brand belongs to, both existing and prospective customers will expect to receive timely responses and helpful solutions to their enquiries. 🤝

That's why learning how to manage them efficiently is a must!

Once you've laid the foundations for your brand's customer service strategy, check out our top tips and extra considerations below to help elevate your standard of support even further. 🚀

04/10/2025

🌈 Instagram iPad app
🟢 WhatsApp message translations
✈️ TikTok travel ads

Discover these social media updates and more in this week's blog post 👇

Discover some of the best new features released by WhatsApp, Instagram, Threads, TikTok and more throughout September 2025.

27/09/2025

If you want to maximise your brand's results on social media, it's a good idea to use a mixture of different content formats. ✏️

Check out our latest blog post to discover our ultimate guide to social media content types, and find out which ones are a good fit for your business ⬇️

Check out our ultimate guide to social media content formats and learn how each one can benefit your brand or business.

26/09/2025

Offering a poor standard of customer service is one of the quickest ways to lose customers! 🙅

Whether they were previously loyal or are newcomers to your brand, it's highly likely that they'll abandon their purchases and deflect to a competitor if you're responding too slowly, failing to personalise your messages, or not replying to their enquiries at all.

If you're struggling to keep up, our team of customer support experts are here to help. 🫶

20/09/2025

Being able to empathise with your customers and truly understand how they're feeling when they raise concerns or complaints is essential if you want to provide top-notch customer care. ❤️

Check out this week's blog post to learn why empathy is the most important trait for a customer service rep to possess 👇

Find out why it's crucial for customer support representatives to be empathetic when handling enquiries and complaints online.

18/09/2025

Click-to-message ads on WhatsApp are a simple way to move people from scrolling to starting a conversation. ✅

Instead of sending them to a landing page, this ad format enables users to message your brand directly with one tap. 💬

That means more personal connections, more helpful chats, and a smoother path to purchase - all in the app your customers already use every day! 📩

16/09/2025

We all love creating content for social media - it gives us the opportunity to channel our inspirations, engage our audiences and entertain our followers. 🙌

But whether you're an influencer, marketer or simply a small business owner running your own page, it's safe to say we all fall victim to a bit of writer's block from time to time. ✍️

That’s where repurposing comes in!

13/09/2025

Whether you're struggling to keep up with your incoming customer service requests, reviews and social media comments or you're too busy to monitor your online sentiment, outsourcing is a great way to hand over some of your brand reputation tasks to a dedicated team of experts who can ease your workload. 💪

Learn more in this week's blog post ⬇️

Discover the advantages of outsourcing your brand's marketing, customer service and social media processes to an external team of experts.

12/09/2025

Being reactive to your customers' wants and needs is an essential part of the online experience, but being proactive is also highly important. 👋

This means anticipating scenarios before they actually happen, starting conversations with social media users that haven't directly contacted your brand, and generally making the first move when it comes to audience interactions. 📲

Discover 5 benefits of proactive engagement below!

06/09/2025

🔁 Instagram reposts
🟢 WhatsApp writing help
🔍 New LinkedIn analytics

Discover these social media updates and more in our latest blog post ⬇️

Discover some of the best new features released by Instagram, LinkedIn, TikTok, Threads and more throughout August 2025.