3sixfive

19/12/2025

You’re leaving a gift shop, checking out last-minute Christmas gifts, and see these buttons: 😄🙂😐😟

Smiley Touch™ is a touch-screen customer feedback system that you can find everywhere: receptions, washrooms, services, airports and so on…

The fact that it’s very common goes to show how much instant feedback at specific touchpoints is beneficial to businesses 🤔

It’s a tool to ensure the right decisions are being made and standards are being kept, based on real data, directly from your customers’ fingertips 👆

Buttons are not the only way to gauge what’s going on, though. Your customers usually feel freer to comment on what they like on socials, under your posts and in private messages 📲

Are you gathering all this data? Do you know what the patterns are that are driving your customers away, or in your direction?

Well, with us, you can ✅

At 3sixfive, we offer Human Insight and Sentiment Analysis, where we scan through your messages, tagging each one and concluding in reports your customers' thoughts, patterns, complaints, suggestions and praise 🎉

This equips you to make the best decisions for your brand, with actual, human, primary data directly from your audience to your desk.

📧 Pop us an email at [email protected] if you want to hear clearly from your customers.

18/12/2025

“This would’ve done numbers on Vine”

If you’re in your 20s, or early 30s, you’ve probably…

… spent hours watching Vine compilations on YouTube at some point 🙃

Holding onto the nostalgia and crying with laughter.

Much to your delight, and likely to your knowledge, Vine is making a comeback, as diVine 🎉

To ensure they replicate Vine’s vibes as closely as possible, they made it AI-FREE 👏

Brainrot was fun for a time, but I think we’re moving on.

It will be refreshing to have a platform that encourages humans to just be people, with all the quirks, sayings, humour, empathy, community, and authenticity.

And that’s what we’re all about at 3sixfive!

🤳 Reach out to us at [email protected] if you want to give your customers the human interactions they deserve.

05/12/2025

And that’s a wrap! Kind of… 👀

3sixfive wishes everyone a very merry Christmas, but we’ll still be working, 365 days in a year, so you can sit back and let us step in 🫡

Pop us an email at [email protected] to get in touch with our team if you want to provide your customers with the human interactions that they deserve.

03/12/2025

✋ Stop making your customers frustrated. 🤖

JUST 1 negative chatbot experience drives away 30% of your customers.

Its inability to understand complex issues, its repetitive responses, the technical glitches, and the difficulty of escalating to a human agent mean that your customers are saying ‘BYE BYE’ all too early.

Want real people behind your brand, giving your customers the human interactions they deserve? Get in touch today at [email protected] 📧

28/11/2025

🗣️🔥 “The best part of a doom scroll is the comment section.”

It requires a delicate balance of humour, nonchalance, relatability and niche internet slang knowledge to curate comments that get noticed, applauded and highly praised.

If you want easy brand visibility, authentic connections with new audiences, cultural relevance, and a relatable personification of your brand that people can identify with, then you need Proactive Engagement.

♥️ Our witty team gains MILLIONS of likes from Reel and TikTok comments for our clients.

📧 Get in touch today at [email protected] to explore this service that is giving some brands a huge competitive advantage.

26/11/2025

3sixfive takes the cake with the Best Social Media & Community Management Company 2025!🎉

Thank you, SME, and our wonderful clients, for the recognition! Also, thank you to each member of our team, who provide the very best and most human interactions with our clients' customers daily.

Want to give the best experience to your customers? Reach out to us at [email protected] 📧🎁

25/11/2025

Ready to take a step back and let us take a step in? 👀

As an extension to your brand, we monitor and respond while also promptly dealing with brand damaging conversations online.

We can provide your customers with the warm, human interactions they deserve, from 8am to 10pm, 365 days of the year.

Gift yourself this Christmas and reach out at [email protected] 🎁

19/11/2025

Thinking about outsourcing your brand's community management? 👀

If your internal team is feeling stretched, partnering up with an external agency might be the game-changer you need. Let the experts handle the comments, crises and trends so you can focus on the bigger picture! 🎯

Here are 5 reasons why a dedicated agency can make your life easier and strengthen your brand's online presence ⬇️

15/11/2025

The upcoming Black Friday and Christmas period can make or break your customer experience! 🎄🛒

If you're gearing up for the rush, now's the time to tighten your processes and prepare your team. Check out our latest blog post for practical tips to help you handle this busy shopping season 👇

Discover our top tips for providing exceptional customer service on social media, live chat and more during the busy holiday season.

14/11/2025

From reach and engagement to sentiment and message volumes, regular social media reporting helps you understand what's working, where to improve, and how your audience is evolving. 💪

Here are some of the key insights a comprehensive social media report can reveal for your brand ⬇️

11/11/2025

Great customer service doesn't stay great by accident! It needs regular attention and updates from you and your team to maintain a top-notch standard. 🏆

If your responses are slow, your tone seems inconsistent, or your support processes feel outdated, it might be time to take a closer look at your strategy. 🔍

Here are a few signs your customer service could use a refresh 👇

08/11/2025

💼 X Premium Business
🔵 Facebook photo collages
👻 Threads ghost posts

Discover these social media updates and more in this week's blog post ⬇️

Discover some of the best new features released by Instagram, TikTok, WhatsApp and more throughout October 2025.