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25/10/2025

Shoppers expect lightning-fast responses from businesses on live chat, which we know can be overwhelming for your in-house customer service team who are already busy handling conversations on other platforms. 💻💬

Check out our latest blog post to find out how outsourcing your live chat process to a dedicated agency can help ⬇️

Find out why outsourcing your live chat customer service process to an external agency can be beneficial for your business.

23/10/2025

Have you always wanted to change your X username to something that suits you or your brand better, only to find that your desired handle is already taken by an inactive account? 🙄

Thanks to a new feature that's being launched by the platform, selected Premium subscribers will now have a chance to purchase their perfect username, as long as it's currently being used by a dormant account. ✅

Learn more below 👇

18/10/2025

Halloween is on its way and that means there are lots of great opportunities coming up for you to market your brand's products and services in fun ways, and get creative with themed imagery, videos and other content. 🎃👻

Read this week's blog post to see some ideas that you can incorporate into your social media strategy this spooky season ⬇️

Discover social media marketing tips, ideas and inspiration that your brand can use to engage its online audience this Halloween.

17/10/2025

Running social media ads without a clear plan can waste both time and budget. Before you hit 'publish', it's worth making sure every element - from your goal and audience to your visuals and CTA - is working together. 💪

A well-planned campaign won't just reach more people, it will drive real results for your brand and lead to those all-important conversions. 🎯

Here's what to consider before you launch!

14/10/2025

Clear social media guidelines do more than just set rules - they create consistency, confidence and clarity for your team (and anyone else who will be interacting on behalf of your brand online). 🗣️

From tone of voice to crisis response, a well-defined framework helps everyone represent your business in a unified, professional way. 🙏

Discover why setting these guidelines matters 👇

11/10/2025

Are you the owner of a hotel, B&B, holiday cottage, tourist attraction or other business within the travel industry? ✈️🏝️

From influencer collaborations and geotag monitoring to sharing UGC and reviews from guests, check out our latest blog post to discover our top social media marketing tips for travel brands ⬇️

Check out our top social media marketing tips for businesses in the travel and tourism industry across Facebook, X, Instagram and more.

08/10/2025

No matter which industry your brand belongs to, both existing and prospective customers will expect to receive timely responses and helpful solutions to their enquiries. 🤝

That's why learning how to manage them efficiently is a must!

Once you've laid the foundations for your brand's customer service strategy, check out our top tips and extra considerations below to help elevate your standard of support even further. 🚀

04/10/2025

🌈 Instagram iPad app
🟢 WhatsApp message translations
✈️ TikTok travel ads

Discover these social media updates and more in this week's blog post 👇

Discover some of the best new features released by WhatsApp, Instagram, Threads, TikTok and more throughout September 2025.

27/09/2025

If you want to maximise your brand's results on social media, it's a good idea to use a mixture of different content formats. ✏️

Check out our latest blog post to discover our ultimate guide to social media content types, and find out which ones are a good fit for your business ⬇️

Check out our ultimate guide to social media content formats and learn how each one can benefit your brand or business.

26/09/2025

Offering a poor standard of customer service is one of the quickest ways to lose customers! 🙅

Whether they were previously loyal or are newcomers to your brand, it's highly likely that they'll abandon their purchases and deflect to a competitor if you're responding too slowly, failing to personalise your messages, or not replying to their enquiries at all.

If you're struggling to keep up, our team of customer support experts are here to help. 🫶

20/09/2025

Being able to empathise with your customers and truly understand how they're feeling when they raise concerns or complaints is essential if you want to provide top-notch customer care. ❤️

Check out this week's blog post to learn why empathy is the most important trait for a customer service rep to possess 👇

Find out why it's crucial for customer support representatives to be empathetic when handling enquiries and complaints online.

18/09/2025

Click-to-message ads on WhatsApp are a simple way to move people from scrolling to starting a conversation. ✅

Instead of sending them to a landing page, this ad format enables users to message your brand directly with one tap. 💬

That means more personal connections, more helpful chats, and a smoother path to purchase - all in the app your customers already use every day! 📩