09/10/2025
Blackpool’s famous tramway has won a prestigious national award after getting on track with a host of service improvements.
The changes, alongside the opening of an extension to North Station, have earned Blackpool Transport the prestigious title of Tram Operator of the Year.
The council-owned company scooped the coveted accolade at the National Transport Awards and Jane Cole, the operator’s Managing Director, says it’s an achievement the whole town, and surrounding areas, can be proud of.
She said: “Following recent service improvements, our tramway is going from strength to strength, and to win this award in the face of strong competition from much larger networks is a testament to the dedication andhe explained professionalism of the Blackpool Transport team
“We’ve come a long way together over the past 12 months, and I would like to thank everyone for their hard work and commitment as we continue to improve our award-winning tramway,”
Over the past 12 months, the operator has responded to customer feedback to develop new timetables aimed at meeting the needs of both residents and the millions of additional visitors who flock to the Fylde coast during the summer and illuminations seasons.
As a result, the tramway has seen a significant increase in customer numbers and improved operational performance.
The company says these measures are building firm foundations for future service enhancements, including a review of ticketing options, continued investment in the appearance of trams and stops, and improved connectivity with other modes of public transport.
Judges at the awards, which celebrate excellence across the transport industry, were also impressed by the operator’s in-depth analysis of travel patterns to enhance services, as well as the introduction of innovative fare offers and its introduction of the new sales team.
However, things have not always been straightforward.
The new £22million extension along Talbot Road did not please all passengers at first, with concerns over longer journeys to South Shore and the north end of the track, and some initial confusion over which trams did – and did not – call in at the new stop.
In addition, Blackpool Transport’s new Sales Team also received industry recognition when it was highly commended in the Best Customer Initiative category at the Global Light Rail Awards, which also took place in London last week.