Magazine and website devoted to trading standards and consumer protection. Published by the Chartered Trading Standards Institute.
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A ‘professional conman’ who preyed on people has been for more than four years.
A conman who targeted elderly and vulnerable victims has been jailed for more than four years following an investigation by the Isle of Anglesey Trading Standards, the National Trading Standards (NTS) Wales Regional Investigation Team and Lancashire Trading Standards. Joseph Anthony Oliver (34) of L...
A who offered for sale on has been fined and given a jail sentence.
An online flight ticket scammer who stole money from at least one victim has been given a 48-week suspended prison sentence following a prosecution by Dudley Trading Standards. Muhammed Awais Raja from Shipley, West Yorkshire, was involved in a bogus ticket company operating on Facebook as ‘Sunshi...
The messaging platform has joined forces with to spread the word about .
National Trading Standards (NTS) and WhatsApp, the mobile messaging platform owned by online giant Meta, have launched a joint campaign to raise awareness of digital scams and provide advice about phone and online safety. The initiative continues the ‘Stop. Think. Call.’ project launched by What...
London Trading Standards is urging consumers to be aware of the of buying goods .
London Trading Standards (LTS) has expressed serious concerns about the safety of products being sold on online marketplaces, and is warning consumers to consider the risks involved in buying items such as toys and electrical goods online. LTS spokesperson Steve Playle said: “It is a pretty drasti...
Staffordshire Trading Standards has removed , to***co and food from sale.
Illegal vapes, ci******es, to***co and food were among the items seized by Staffordshire County Council Trading Standards in a recent raid, with more than £20,000 worth of illicit goods being removed from sale. Over the course of two separate raids in Rugeley on 18 July, Trading Standards Officers ...
Redcar and Cleveland TS led a project to warn about the of .
Officers from Redcar & Cleveland Trading Standards and Cleveland Police have been visiting local schools to warn children about the dangers of illicit vapes following reports of illegal substances being found in some devices. The tour of secondary schools is part of an initiative to spread the word....
Two who took money for work that was never completed have been found following a Staffordshire Trading Standards investigation.
A five-year-long investigation by Staffordshire Trading Standards has resulted in guilty verdicts for two rogue traders – one of them a former police officer – who ripped off vulnerable homeowners. Richard Stubbs (55) of High End View, Endon, and Carl Egerton (54) of Basford Green, Cheddleton, w...
Cornwall TS is warning about services that put pressure on homeowners.
Doorstep traders offering jet-washing services at grossly inflated prices have come to the attention of Cornwall Trading Standards, which is urging local residents to give cold callers the cold shoulder. The Cornwall team has received multiple reports about traders offering to clean roofs and drivew...
Consumer Scotland will assess levels of in the domestic energy-efficiency sector.
Consumer Scotland has launched an investigation into the domestic energy-efficiency market to identify areas where consumers may be vulnerable to misleading or unfair practices. The review by the statutory body for Scottish consumers comes as the Scottish Government announces legislation to convert....
Ali Walker from Leicestershire Trading Standards was named Apprentice of the Year by CTSI.
Walker, who joined Leicestershire Trading Standards in 2022 after a 10-year career as a parole officer, was singled out for her work to tackle the supply of illegal to***co in the county.
https://www.journaloftradingstandards.co.uk/inside-trading-standards/apprentice-of-the-year-recognised/
Ali Walker, a Trading Standards Officer at Leicestershire County Council, has been named National Apprentice of the Year by CTSI. Walker, who joined Leicestershire Trading Standards in 2022 after a 10-year career as a parole officer, was singled out for her work to tackle the supply of illegal tobac...
Falkirk Trading Standards took down a bogus offering Highland for sale.
Falkirk Council Trading Standards is warning the public about a scam in which Highland cattle are supposedly being offered for sale online. A bogus website listed the animals for sale, fraudulently giving the address and postcode of Muiravonside Country Park to add extra credibility. When potential....
The Competition and Markets Authority (CMA) has launched a on trader recommendation sites in an effort to address concerns about misleading , a lack of effective vetting, and poor complaints and sanctions processes in the sector.
The Competition and Markets Authority (CMA) has launched a consultation on trader recommendation sites in an effort to address concerns about misleading claims, a lack of effective vetting, and poor complaints and sanctions processes in the sector. In partnership with National Trading Standards (NTS...
A of rogue traders who targeted has been brought to justice by North Yorkshire Trading Standards.
A major investigation led by North Yorkshire Trading Standards has resulted in lengthy jail sentences for a criminal gang who defrauded elderly victims out of more than £1.2m. In one of the largest cases of its kind investigated by the North Yorkshire team, Officers uncovered how the gang of cowboy...
The DMCC Act is a landmark piece of legislation with implications for everyone in Trading Standards. From its conception to its launch, CTSI has had a role in steering it through its various stages.
“One of the biggest changes to our legislation in the last 10 years — it really does matter.” That’s how CTSI Lead Officer for Fair Trading, Sylvia Rook, describes the Digital Markets, Competition and Consumers (DMCC) Act which, after several years of consultations, committee hearings, amend...
A new data-sharing initiative is just one of the weapons Inter Scientific is providing to Trading Standards in the war against illicit .
Inter Scientific provides laboratory testing and regulatory compliance services to businesses and enforcers with the same goal in mind: to promote compliance and, thereby, improve safety standards to the consumer. Having recently moved to a larger headquarters in Liverpool, the company has its sight...
CTSI’s Head of Policy and Campaigns shares her thoughts on the key priorities for the year ahead.
Those of you who already know me will know that I am passionate about the work of Trading Standards, and about representing all those who undertake that work. Having spent two decades in a variety of Trading Standards regulatory roles, in both the public and private sector, I know I am not alone in....
From allergen labelling to vegan food definitions and imports of non-compliant food, how can Trading Standards meet the challenge of ensuring that what reaches our tables is safe and accurately described?
https://www.journaloftradingstandards.co.uk/food-drink/special-report-food-for-thought/
‘A matter of life and death’ can sometimes be an overworked cliché, but when it’s applied to food labelling, it’s all too true. In the UK, around two million people are thought to have a diagnosed food allergy. A recent study by GS1 UK found that more than half of those with food allergies ...
Officers discovered concealed stashes of ***co and during raids last month.
Officers from Newham Trading Standards have seized more than £70,000 worth of illegal to***co and vapes as part of the HMRC-funded Operation CeCe initiative. Over the weekend of 15-16 June, Officers visited 15 businesses in the London borough and found illegal goods at nine of them, seizing 60,000 ...
CTSI London Branch organised a special Walk at this year’s Conference.
A thought-provoking event at this year’s CTSI Conference in Leeds celebrated the city’s Black history and provided participants with an opportunity to explore aspects of our culture that are sometimes hidden or ignored. Sponsored by the CTSI London Branch, the Black History Walk took place on th...
A shop which sold ***co and ci******es has been slapped with a three-month .
Following a lengthy investigation, Bolton Council Trading Standards has secured a Closure Order against a local shop which repeatedly sold illegal to***co and ci******es. At Bolton Magistrates Court on 14 June the three-month Closure Order was granted against Sarbast Hussein, owner of Ranya Market i...
Next government must ‘boost funding and reform selling laws’, says CTSI.
A new CTSI report calls for the introduction of a windfall tax on online marketplaces to help fund consumer protection measures. The report was informed by evidence-gathering sessions held by the All Party Parliamentary Group (APPG) on Consumer Protection, for which CTSI serves as secretariat. Accor...
The laws that regulate the manufacture, supply and sale of **ng products are wide-ranging, with some va**ng-specific laws evolving rapidly to keep pace with the development of new and innovative products, safety matters and the changing consumer landscape. Click the link below to read the full guide.
Manufacturing, importing or selling vapes and associated products
The next must prioritise , says the expert who investigated the scandal.
The UK is desperately in need of a food security policy to protect consumers and safeguard legitimate businesses, according to a leading food expert. Chris Elliott, Professor of Food Safety and Microbiology at Queen’s University Belfast and founder of the Institute for Global Food Security, said a...
A who targeted an man has been following a Reading Trading Standards .
Reading Borough Council Trading Standards has secured a 32-month jail sentence for a rogue trader who ripped off a 90-year old local man – who sadly passed away without seeing justice being done. Michael Gorman (47) overcharged the elderly homeowner for landscaping work, inflating prices over a si...
Officers from Derbyshire Trading Standards have more than £255,000 worth of illicit ci******es, hand-rolling ***co and over the past fortnight.
https://www.journaloftradingstandards.co.uk/crime/huge-to***co-seizure-in-derbyshire/
When consumers and traders have a dispute, alternative dispute resolution (ADR) options can resolve it faster and cheaper than court. The law ensures ADR options are available and requires traders to inform consumers if they will use ADR. Click the link below to learn more.
https://www.businesscompanion.info/focus/car-traders-and-consumer-law/part-4-alternative-dispute-resolution-regulations
Croydon Trading Standards is urging people to be on the lookout for social media .
https://www.journaloftradingstandards.co.uk/consumer/public-warned-of-summer-ticket-scams/
City of London Trading Standards have teamed up with the to target who endanger people’s lives.
So-called ‘cash for crash’ fraud has been in the sights of the City of London Corporation’s Trading Standards team and the City of London Police’s Insurance Fraud Enforcement Department (IFED) this week, with officers visiting garages in London to check for mopeds that have been used to comm...
When there is a dispute between a consumer and a trader, there are a range of options for resolving the dispute without going to court. These options can often be quicker and cheaper, and lead to a more satisfactory solution, than taking legal action. Click the guide below for more information.
Complying with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015
Counterfeit and were among items found at the Horse Fair.
Counterfeit perfumes, fake designer sunglasses and potentially unsafe electrical goods were among the £500,000 worth of illicit products seized by Westmorland and Furness Council Trading Standards Officers at this year’s Appleby Horse Fair in Cumbria (6-12 June). The clampdown on illegal and subs...
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Are you a trader selling goods at a distance? This new best practice guide will help make sure your business complies with consumer law. https://www.businesscompanion.info/focus/delivery-charges
Are you a business or retailer that sells bladed articles, acids, corrosive substances, explosives precursors or poisons? This guide will help ensure you are meeting your legal responsibilities. https://www.businesscompanion.info/focus/knives-bladed-items-and-hazardous-materials
Toys and everyday household items can present extreme danger to small children. Secure any loose parts around the home or keep them out of reach from children. https://www.tradingstandards.uk/news-policy/campaigns/ingestion-campaign/
Business Companion provides guidance to retailers on their legal responsibilities regarding acids and corrosive substances. Under the OWA it is the legal responsibility of sellers to ensure they do not sell age-restricted corrosive products to people who are under the minimum legal age of 18. https://www.businesscompanion.info/focus/part-1-acids-and-corrosive-substances/duty-retailers
The Offensive Weapons Act 2019 (OWA) responds to the threat posed by the use of corrosive substances as a weapon to inflict serious harm. Whilst this type of crime is not new, the use of corrosives as a weapon is of significant concern given the life-changing injuries that these substances can inflict. https://www.businesscompanion.info/focus/part-1-acids-and-corrosive-substances/background
Toys and everyday household items can present extreme danger to small children. Secure any loose parts around the home or keep them out of reach from children. https://www.tradingstandards.uk/news-policy/campaigns/ingestion-campaign/
Hazards from small parts are on the rise, with many tragic incidents making headlines in recent years. Make sure you are doing all you can to ensure your child is not put at risk. https://www.tradingstandards.uk/news-policy/campaigns/ingestion-campaign/
Choking is fast becoming one of the biggest causes of accidental deaths for the under 5s. Understanding the risks and keeping your child away from hazards could save a life. https://www.tradingstandards.uk/news-policy/campaigns/ingestion-campaign/
Remain vigilant and check the safety information and origin of the products you purchase as Christmas presents. https://www.tradingstandards.uk/news-policy/news-room/2021/beware-of-unsafe-christmas-toys-available-online-experts-warn
Make sure you are shopping safely for children this Christmas by researching the online sellers you plan to buy from. https://www.tradingstandards.uk/news-policy/news-room/2021/beware-of-unsafe-christmas-toys-available-online-experts-warn
Make sure you are shopping safely for children this Christmas by researching the online sellers you plan to buy from. https://www.tradingstandards.uk/news-policy/news-room/2021/beware-of-unsafe-christmas-toys-available-online-experts-warn
Beware of unsafe Christmas toys available online experts warn. https://www.tradingstandards.uk/news-policy/news-room/2021/beware-of-unsafe-christmas-toys-available-online-experts-warn
Highlights from the 2019 #CTSISymposium in Brighton last week. Thank you to our speakers, sponsors, exhibitors and everyone that attended and participated in another successful and productive event.
Lots going on, on the third and last day of the CTSI Symposium.
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