Sorry as a Service

02/11/2020

Let's be honest - who wants to receive an email for Christmas?

22/05/2019

Sorry as a Service has reached a new milestone - we have sent 100 000 sorries and thank you all around the world! We are very happy to be working with global brands making their customer journey much more fun and delightful! Thank you for trusting us!

02/10/2018

Last week we visited one of our favorite customers - DPD UK! We were amazed how innovative and customer centric can be such a huge company. Absolutely inspired!

03/09/2018

Trouva is an online marketplace with incredible customer service that customers rave about. Read more about their approach, personalization and secret cookie button! And ask us if you want to get one! ;) https://blog.freshdesk.com/secret-sauce-trouva

Despite the support team’s diversity, Trouva creates awesome experiences for their customers. Let’s find out their secret sauce to customer service.

04/04/2018

This month we reached a major milestone - 50 000 people all around the world has received "sorries" and "thank you's" through Sorry as a Service!

15/03/2018

Customer service done right.

02/02/2018

You love your customers, don't you? Why not send some love to the most loyal folks with love Emoji biscuit or mouth-watering chocolate box? Valentine's day is coming after all. https://sorryasaservice.com/lookbook/

18/10/2017

Our special project happening with Belron, Carglass and Autoglass

09/10/2017

Ever wondered what NPS is or what it stands for? We wrote a few words to clarify the term and how to improve it. You can find it here:

https://sorryasaservice.com/blog/2017/04/03/what-is-nps-and-how-to-increase-nps

26/09/2017

Kuigi podcast'id (maakeeli taskuhäälingud) on eksisteerinud sama kaua kui ülemaailmne veeb, on see meedium lihtrahva kõrvadesse hakkanud jõudmas alles viimastel aastatel. Kuid mis need podcast'id õigupoolest on, mille poolest on need paremad, kui teised meediumid ning kuidas näeb välja ühe taskuhääl...

21/09/2017

Looking forward to this!

20/09/2017

We all get tired doing the same thing for the 1000th time. Sometimes being tired in the wrong situation can bring some extra hassle our way. What's your most memorable "brainfart" moment? Share in the comments below!

18/09/2017

Always fun with new energy in the office! His name is Eku and so far he has made friends with everyone in the office through belly-rubs, petting and "good boy"x20. We love him very much. Feel free to share pictures of your pets in the comments!

14/09/2017

Our thoughts on where you should go the extra mile:
https://sorryasaservice.com/blog/2017/09/13/going-the-extra-mile

13/09/2017

Here's the full video.

Big thanks to Pipedrive for sharing their experiences!

12/09/2017

We pride ourselves in our personalised handwritten cards and cookies. We continuously try to improve our service by coming up with more streamlined solutions and optimize our products and service. If you take a look at our Lookbook (https://sorryasaservice.com/lookbook/) you can see all our gifting options.

If someone were to surprise you with a gift out of the blue, what would you like it to be? Please tell us in the comments!

31/08/2017

Cool things are going down in France! Here's Oskars having a chat with the french Prime Minister about Sorry as a Service