Quiip

22/11/2023

Meta launched Threads back in July of this year, garnering millions of sign-ups within the first day alone. With the ongoing fracture of Twitter (also known as X) Threads has shown itself to have growth potential against its competitors. Read on for our thoughts on Threads and how to incorporate it into your social media strategy.

https://quiip.com.au/threads-for-australian-brands-strategy-guide/

ID: 4 blue, black and white tiles which read:
Tile 1: "What's a good way to start posting on Threads?"
Tile 2: "Repurpose great content. Start with proven text-based tweets that attracted good engagement on X, or visual content from Instagram posts/stories that resonated well."
Tile 3: "Be playful and positive. The atmosphere on Threads is notably less snarky than X and embracing this attitude will help your brand transition."
Tile 4: "Be part of the conversation. This requires active and skilled community managers that understand your brand tone, voice and messaging, and the freedom to represent the brand."

31/10/2023

Each year, Quiip tracks and measures the impact we've made across our team, our work and our ongoing commitment to social and environmental impact. We're proud to say that in FY23, we made a number of advances on previous years and continue to connect, protect and support our clients and their communities online. 🌏🌿

You can read more about our FY23 Impact Report here: https://quiip.com.au/fy23-impact-report-the-results-are-in/

ID: A blue tile with an image of CEO, Alison Michalk. Next to her reads "October, 2023" Beneath her is a quote which reads "I am very energised in creating an extraordinary company that values people and planet over profit – we’ve made some huge gains in the last year. I am honoured to share them with you here. - Alison Michalk, CEO of Quiip"

26/10/2023

Are you a community manager, community builder or online facilitator? Then Australian Community Managers would love to hear from you!

It's your last chance to share your voice in the State of Community Management survey and help shape our industry nationally and globally.

https://venessapaech.typeform.com/ACMSOCM2023

10/10/2023

We're so proud to have reached the incredible milestone of passing $100,000 in donations since we became a B Corp in 2018 and a Pledge 1% member.

https://quiip.com.au/our-pledge-1-milestone/

ID: Tile 1 is a greyscale image of eleven Quiipees who are standing outdoors, smiling at the camera. Overlaid reads "Quiip has passed $100,000 in donations to date, going above our 1% Pledge!"

Tile 2 is a blue and white tile. Text reads "At Quiip, we believe that social responsibility and economic sustainability are just as important as the bottom line and that companies can, and should, strive to impact positive change."

06/09/2023

Last week, nine Quiipees travelled to Sydney to attend Swarm. It was great to see everyone in person again, take in the knowledge that was so generously shared and even squeeze in a bit of trivia and karaoke where we could!

We'll be coming out with a Swarm blog wrap up in the coming week, but for now our social cups have been filled, and we're thrilled to be able to sponsor such an amazing event. 💙

09/08/2023

Quiip believes that where AI is implemented, humans should beworking in tandem to ensure the best outcome for communities. We know AI is only going to keep getting bigger, which is why we urge you to consider the ethical ramifications around this tech.

Have you trialled AI in your communities?

https://quiip.com.au/artificial-intelligence-and-community-management/

ID: A white, grey and blue tile which reads "Quiip stands firm in our belief that AI should not replace the inherent human connection that communities need to survive."

03/08/2023

We recently sponsored Residential Efficiency Scorecards for our Australian-based employees, with an energy assessor undertaking staff visits and home assessments across four Australian states. This energy assessment is the first step towards understanding a home's energy consumption and helps each Quiipee and the business move towards carbon cutting for good.

https://quiip.com.au/creating-a-low-carbon-workforce-starts-at-home/

ID: A white tile with a circular image of CEO, Alison Michalk. Text reads "August, 2023. As a certified B Corporation with a commitment to genuine emissions reduction, we are keen to lead the charge for companies with staff working from home – and for businesses of all sizes. Alison Michalk. CEO, Quiip."

20/07/2023

As digital marketing continues to grow, so should its relationship with online community.

We take a look back at Michelle Goodall's inspiring talk on Embracing Community Based Marketing and talk through some of our key takeaways.

https://quiip.com.au/embracing-community-based-marketing-with-michelle-goodall/

ID: A blue, black and white tile which reads "Community Based Marketing (CBM) is bringing people together around a shared practice, purpose, place, product or set of circumstances to create insights and closer, more valuable relationships with prospects, customers and other stakeholders to deliver organisational value." - Michelle Goodall and Ashley Friedlein.

13/07/2023

Let's talk social media risk. In 2023, there are many ways that your online presence can be compromised. Our latest blog post runs through five of the risks and how you can continue to protect yourself.

https://quiip.com.au/5-social-media-risks/

ID: A blue and white tile which reads "5 Social Media Risks. Platform changes, Reputation, Security breaches, Misinformation, Online safety and bullying."

23/06/2023

Dan joined Quiip a few years ago after meeting CEO Alison Michalk on a panel and learning of Quiip's wellbeing-first workplace policies. As a Team Lead, Dan gets to work with some of our major partners and enjoys the breadth of our client base.
https://quiip.com.au/meet-the-team-dan/

31/05/2023

As community managers, we have a responsibility to actively moderate a community that may be bombarded by hate speech or racist commentary.

Lauren Piro shares how Quiip continues to manage this across a variety of clients. https://quiip.com.au/taking-action-against-racism-in-online-community/

18/05/2023

Will had known of Quiip for a few years before joining the team in 2021. He'd been a big fan of Quiip's B Corp membership and progressive business model, which allowed him to keep freelancing outside of Quiip time. When not working, Will takes the opportunity to go long-boarding, cook or spend time with his dog.

https://quiip.com.au/meet-the-team-will/

04/05/2023

It's time to meet one of our overseas Quiipees! Originally from Melbourne, Buzz now lives in Canada and tackles many of our clients requiring overnight support. A keen adventurer when she's not on shift, Buzz has always got an amazing story to share with our team. 💙

https://quiip.com.au/meet-the-team-buzz/

27/04/2023

At Swarm Conference 2022, Olena Lima took the virtual stage to explain how automation can be a valuable asset when designing the member journey.

Quiipee Natasha Consolie reflects on the takeaways from this talk: https://quiip.com.au/automating-member-journeys-remember-no-one-size-fits-all/

20/04/2023

Next up in our Meet the Team series is Francesca Funayama! Fran joined Quiip last year to help out with the annual Movember campaign. Working on clients that has a focus on health, especially mental health, is hugely important to her which is why it's great to have her on our team! 💙

Learn more about Fran here: https://quiip.com.au/meet-the-team-fran/

19/04/2023

At last years Swarm Conference, Rosie Sherry spoke about building a Minimal Viable Community, the smallest valuable action you can take to start the process of building a community. Working within this construct allows you to build an online community in an agile way, testing and iterating until you're ready to scale up.

Read on to hear Quiipee Philomena Smillie's round up: https://quiip.com.au/how-to-build-a-minimum-viable-community-with-rosie-sherry/

05/04/2023

What's the difference between an online or irl community? While they are both excellent ways of forming connections, they require different rules and strategies to communicate through.

https://quiip.com.au/a-difference-between-online-and-real-life-communities/

31/03/2023

Being a B Corp is about so much more than a mark. It's about making actual change where we can, and advocating for something much bigger than ourselves.

We're lucky that at Quiip, we have a team of people who believe in going beyond. We want to create an inclusive, equitable and regenerative economy. To keep moving forward, the movement needs us ALL to go beyond. We hope you'll join us on this journey as we continue working to build a better world, together.

30/03/2023

Stepping up next in our Meet The Team series is Kellie Barnes!

Kellie is Senior Community Manager & Assistant Team Lead at Quiip and joined the team in 2015, bringing with her an absolute wealth of experience in online community management and social media marketing.

Kellie is currently working with our partners across the government, financial and NFP sectors and divides her time between Scotland and Australia.

Learn more about Kellie here 👉 https://quiip.com.au/meet-the-team-kellie/ 💙

24/03/2023

Here at Quiip, by taking direct action to reduce our carbon footprint. This year we have partnered with Trace to become a Carbon Neutral Organisation!

Quiip has always been a fully remote team, and while this delivers significant benefits, a key challenge has been to estimate the environmental impact of our team when working from home. Partnering with Trace has enabled us to assess our teams work-related emissions and then offset 100% of these emissions. We're aiming to minimise the environmental impact of our current operations as much as possible! 💙

Small businesses are in a unique position to take the lead in reducing emissions - together we have the opportunity to make a big impact!

22/03/2023

Are all-remote teams the future of work?

Quiip has been a fully remote team for 12 years now. In that time, we've seen how radical flexiblity has benefitted our amazing team and clients. From high productivity to reducing carbon emissions, here are the reasons why we're staying remote.

https://quiip.com.au/benefits-of-remote-working/

ID: A blue tile which reads "I believe every organisation can learn more from its remote working experience, demonstrate trust in their team, and build a better, safer and stronger work environment." - Alison Michalk, CEO, Quiip.

21/03/2023

We're so pleased to share with you a little project we've been working on - our first ever Quiip video. Press play to hear Quiip's origin story and some of the work we do with our client partner Movember. 💙

20/03/2023

Meet Bhushan! One of our amazing team of community managers and consultants.

Bhushan started his career in PR before moving to digital marketing and eventually making his way over to Quiip in 2021.

He's also our top footballl fan and has worked as a fan influencer for the Arsenal Football Club!

Learn more at: https://quiip.com.au/meet-the-team-bhushan/

16/03/2023

Last week Quiip was one of a number of businesses who joined Better Futures Australia in calling for the Australian Government to strengthen proposed reforms to the Safeguard Mechanism.

It’s critical that we all do our part to and this means ensuring Australia’s largest polluters contribute their fair share towards Australia’s climate commitments. Let’s step up action now to ensure a climate-resilient economy and zero emissions future for all.

Learn more at:

Our joint submission to the Safeguard Mechanism, supported by 27 signatories, including business and industry leaders and community organisations, calls for fair and effective implementation to safeguard Australia's economy. Together, we represent hundreds of thousands of Australians and billions in...

10/03/2023

At Quiip, community management. We believe that social responsibility and environmental sustainability are just as important as the bottom line.

Since joining the B Corp community in 2018 we have been working steadily to improve our impact, doing our part to contribute towards a business environment that is more equitable, sustainable and holistic. Stay tuned to learn how we're impacting change!

ID: A purple tile which reads "We go beyond community" with the word community repeating down the image.

08/03/2023

This year’s International Women's Day theme, , means a lot to the Quiip team. As a female-led, purpose-driven business and B Corporation, we also use the UN's Sustainable Development Goals as a framework to ensure we are always striving to focus on gender equality, climate action, quality education and good health and wellbeing.

We're proud to be practicing inclusion and innovation and working towards a sustainable and gender equal future for all💙

28/02/2023

March means - and this year we'll be showing you what it means to go beyond business as usual. At Quiip we put people and planet first, using our business as a force of good. So get ready to find out why - and how - !

28/02/2023

The 2022 State of Community Management report is out now!

Led by Australian Community Managers and supported by Quiip and Higher Logic, this unique industry research is focussed on the online community management profession in Australia.

This is the sixth annual career survey of online community management practitioners and Quiip is delighted to share some of the top-line results, including the demographics of community managers, the nature of the communities they are managing, moderation practices, challenges and opportunities.

Read more and download the full report here:

The State of Community Management Report is out now. Discover the latest research on the online community management profession in Australia.

25/02/2023

Community manager by day, opera singer by night! Meet Sophie.

Sophie Burns joined Quiip in 2022 and has been helping our partners grow and engage online communities in between performing around Europe 💙

Read more at: https://quiip.com.au/meet-the-team-sophie/

22/02/2023

Quiip is thrilled to announce that our 2022 Client Listening Program has delivered outstanding satisfaction results again this year!

A very special thank you to all our partners for their feedback, which will continue to shape our efforts in providing the best possible online community and social media management services.

And an equally big shout-out to the Quiip team for their hard work, passion and shared expertise!

Quiip's Client Listening Program is helping ensure we deliver online community management and social media success for our partners.