29/07/2022
Chatbot investment on the rise but low ROI and other challenges persist By 2027, chatbots will become the primary customer service channel for roughly a quarter of organizations, according to Gartner, Inc. “Chatbots and virtual customer assistants (VCAs) have evolved over the past decade to become a critical technology component […]
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Chatbot investment on the rise but low ROI and other challenges persist By 2027, chatbots will become the primary customer service channel for roughly a quarter of organizations, according to Gartner, Inc. “Chatbots and virtual customer assistants (VCAs) have evolved over the past decade to become...