Retail World

16/11/2023

RETAIL WORLD NOVEMBER ISSUE OUT NOW!
 
Supply chain resilience lies at the core of achieving both environmental and financial sustainability, according to Accenture. “A fundamental shift in the traditional approaches to sourcing, supported by data-led capabilities, will propel retailers toward a new era of responsible commerce,” Accenture Retail Lead ANZ Tom Priestly said.
 
Manhattan Associates Inc. has released the findings of a consumer research study, highlighting a strong preference among shoppers for meaningful in-store interactions. “The future of retail is not an either-or between online and in-person; it’s a sophisticated ecosystem that prioritises customer relationships at every touchpoint and empowers retail assistants to meet in-store customer requirements,” Manhattan Associates Managing Director Raghav Sibal said.
 
A holistic approach to sustainability throughout the supply chain allows businesses to create long-term value, waste less, and save more, according to RELEX Solutions. “With an effective
strategy in place, businesses can rest assured that their customers are getting the products they need while the company is also looking out for the health of our planet,” RELEX Solutions Head of Sustainability Svante Göthe said.
 
Also in this issue, we look at trends in point of sale and point of purchase, review the categories of Easter planning, confectionery, and deli and smallgoods, and explore the changing directions in shopper behaviour, market developments and opportunities for driving growth.
 
Read more in Retail World November issue https://retailworldmagazine.com.au/magazine/retail-world-november-2023

11/10/2023

RETAIL WORLD OCTOBER ISSUE OUT NOW!
 
The Australian Food & Grocery Council has welcomed the announcement from Assistant Minister for Competition, Charities and Treasury, and Assistant Minister for Employment, Dr Andrew Leigh, of the second review of the Food and Grocery Code of Conduct (the Code).
 
As a voluntary code prescribed under the Competition and Consumer Act 2010, the Code was introduced to improve standards of business behaviour in the food and grocery sector, including the conduct of retailers and wholesalers towards suppliers.
 
Newly appointed Food South Australia CEO Marni Cook spoke to Retail World in an exclusive interview covering the value, importance and uniqueness of the state’s food and beverage industry.
 
Rising crime affecting retail employees has prompted the Australian Retailers Association (ARA) to take proactive measures to safeguard these unsung heroes and prevent further escalation of this alarming trend across the country.
 
As we go deeper into a headwind of continued economic uncertainty and weakened consumer sentiment, NextGen Group says it’s time to start thinking differently about how suppliers go to market with their retail partners.
 
With the focus now shifting to pricing practices between supermarkets and consumer brands, an independent review has shed light on unauthorised deductions from supplier payments, exposing a longstanding source of tension between these two parties. Flintfox says supermarkets have an opportunity to address systemic issues.

Read more in Retail World October issue https://retailworldmagazine.com.au/retail-world-october-2023

13/09/2023

RETAIL WORLD SEPTEMBER ISSUE OUT NOW!

Retailers have welcomed the Reserve Bank of Australia’s decision this month to leave the cash rate target unchanged at 4.1 per cent. Holding interest rates for a third consecutive month brings relief to businesses and the retail industry, leading into the busy trading season.

In this issue, our contributors discuss the trading conditions and explore ways to remain competitive in this complex economic environment and industry.

Accenture says retailers must optimise every aspect of their operations to remain competitive and thrive during these challenging times, and those that proactively embrace change and invest in the right technologies will emerge as leaders.

Recent years have brought a strong push back to homegrown, homemade, locally sourced and locally produced goods, and South Australia’s Foodland supermarket chain has always believed in supporting, sourcing, nurturing and promoting produce grown and products manufactured in the state, according to CEO Franklin dos Santos.

Also in this issue, we look at trends in sales and marketing, review the categories of ice cream/chilled desserts and household cleaning, and explore the changing directions in shopper behaviour, market developments and opportunities for driving growth.

Read more in Retail World September issue https://retailworldmagazine.com.au/magazine/retail-world-september-2023

23/08/2023

RETAIL WORLD AUGUST ISSUE OUT NOW!

ALDI is Australia’s best-rated supermarket for overall satisfaction for the sixth consecutive year, according to Canstar Blue’s Supermarket Satisfaction Ratings. ALDI scored five-stars this year in the price-based categories of value for money and deals and specials, but also in categories related to delivering top notch quality to Aussie shoppers including produce freshness and quality of exclusive branded products.
 
Retailers will be looking for opportunity in the transition to a deflationary environment, according to NextGen Group. How suppliers navigate this dynamic is going to be critical.
 
Major shifts are taking place across the industry as a result of the ‘AI revolution’. And while people remain core to the success of retail operations, Accenture says it is critical that retailers reset their talent strategies to give people power over technology.
 
As consumer consumption habits change, PLAY Innovation shares food and drink trends across key categories and the opportunities for brands.
 
Don’t miss the Retail World 360, covering thought leadership insights on topics such as sales & marketing, loyalty, customer experience, security, last-mile delivery, supply chain and automation.
 
Also in this issue, we look at trends in financial services. We also review the categories of home cooking, snacks and healthy options along with the changing directions in shopper behaviour, market developments, and opportunities for driving growth.

Read more in Retail World August issue https://retailworldmagazine.com.au/retail-world-aug-2023/

13/07/2023

RETAIL WORLD JULY ISSUE OUT NOW: Catering to the changing landscape

Metcash Group has reported strong growth across its food, hardware and liquor businesses in its FY23 full year results in the face of challenges associated with the rapid increase in interest rates and cost of living. The group’s focus on further improving the competitiveness of its independent retail networks, as well as the success of its strategic acquisitions, particularly Total Tools, have been key factors in the strong performance.

Woolworths is removing kids confectionery from checkouts across all its supermarkets. The move follows changes to checkouts introduced last year by the retailer, where it increased the range of “healthier” options, including wholegrain crackers and bars.

Woolworths Category Manager Karolina Trofiniak is the 2023 winner of the Joe Berry Australian Retail Industry Executive Award for her essay on ‘Optimising retailer pricing strategy’, presented in Sydney last month.

SunPork Chief Commercial Officer Rhys Collins spoke to Retail World about the company’s success as an Australian owned pork brand, discussing value, innovation, animal welfare and sustainability.

By aligning with events that celebrate important values, experiential marketing campaigns can create a deeper connection with consumers and build lasting relationships based on shared values, according to Extravert.

Don’t miss the Retail World 360 section of the magazine, covering thought leadership insights on topics such as last-mile delivery, omnichannel, loyalty, supply chain and automation.

Also in this issue, we look at packaging trends and innovation. We also review the categories of fine food, international food and frozen food, along with the changing directions in shopper behaviour, market developments, and opportunities for driving growth.

Read Retail World July issue for much more https://retailworldmagazine.com.au/https-retailworldmagazine-com-au-retail-world-june-2023/retail-world-july-2023-tob/

22/06/2023

RETAIL WORLD JUNE ISSUE OUT NOW: Innovating in a crisis
 
Costco Australia Managing Director Patrick Noone spoke to Retail World in an exclusive interview ahead of Costco’s warehouse opening in Coomera, Queensland about market conditions and the member warehouse company’s aims for the rest of the year.
 
In contrast to total retail, an accelerating sales growth trajectory is occurring for the $123 billion Australian grocery industry. According to Circana, grocery retail grew 5.1 per cent for the 52 weeks ending 21/5/23 versus the previous 52 weeks. In its mid-year report, Circana conveys the macro-economic landscape, the value of the grocery market, ALDI’s growth, private label sales momentum, and an outlook for the market. Circana also highlights the importance of understanding Australia’s new shopper values in the cost-of-living crisis.
 
Australians are looking to brands for help and support through this cost-of-living crisis, just as they did through the pandemic. Kantar says it’s all about balancing pricing power with consumer value.
 
In order to remain relevant among consumers today, retailers need to align their product offering with the customer’s purpose in a way that is authentic to the brand, according to Accenture.
 
Companies that thrive in recession see turbulence as an opportunity to shake things up by addressing new consumer needs in clever and creative ways. PLAY shares how to innovate in tough times.
 
Also in this issue, we look at manufacturing innovation. We also review the categories of hot beverages, dairy case and plant-based, along with the changing directions in shopper behaviour, market developments, and opportunities for driving growth.
 
Read Retail World June issue for much more https://retailworldmagazine.com.au/https-retailworldmagazine-com-au-retail-world-june-2023/retail-world-june-2023/

02/06/2023

RETAIL WORLD 360 JUNE NOW LIVE!

In this issue of Retail World 360, Foodland Supermarkets says supermarkets need to embrace sustainability. In its survey of South Australian grocery buyers, 58 per cent of South Australians consider sustainability an important factor when choosing which brand to purchase.

To gain a clearer perspective on small business marketing and empower yourself to make informed decisions, Lumos Marketing identifies and debunks 10 myths about business marketing.

As online shopping continues to grow, traditional brick-and-mortar retail is also making a comeback since the height of pandemic. preezie says brands and retailers need to ensure that they are across most – if not all of these channels in order to satisfy consumers’ changing demands and increasing expectations.

Warehouses face significant business challenges as they continue to adapt to evolving consumer trends and the rapid acceleration of e-commerce globally. AutoStore highlights four warehousing red flags and how to avoid them.

Read Retail World 360 June issue for more https://retailworldmagazine.com.au/retail-world-360-june-2023/

18/05/2023

RETAIL WORLD MAY ISSUE OUT NOW

Budget: cost of living relief

Australian Food & Grocery Council CEO Tanya Barden says the budget will help Australians facing soaring living costs and provides important support for small businesses in the transition to a clean energy future with the $310 million Small Business Energy Incentive.

New Fairtrade Australia New Zealand CEO Senthil Nathan spoke to Retail World in an exclusive interview about the state of Fairtrade globally and in Australia New Zealand. He shares the key messages around this month’s World Fair Trade Day, and his vision for Fairtrade ANZ.

Trade promotions are among the driving forces of consumer behaviour in FMCG, representing the second biggest P&L cost after that of goods sold. TELUS explores how to optimise trade promotions planning for better sales and demand forecasting.

New products can miss the mark, with consequences for a brand’s reputation and bottom line. PLAY says a change of innovation culture can help by bringing your consumer into the innovation process as early and often as possible.

‘Greenwashing’ continues to be a crucial area of focus for regulatory authorities. Gladwin Legal explains what the term means and gives key takeaways for making a ‘green’ statement.

Also in this issue, we look at macroenvironmental trends that Strikeforce CEO Matt Lloyd says are driving change for the supermarket sector and grocery shoppers. We explore third-party service providers for sales and marketing businesses.

We also review the categories of deli and smallgoods, and soup, along with the changing directions in shopper behaviour, market developments, and opportunities for driving growth.

Read Retail World May issue for much more https://retailworldmagazine.com.au/magazine/retail-world-may-2023/

05/05/2023

RETAIL WORLD 360 MAY ISSUE OUT NOW

The World Economic Forum’s latest ‘Future of Jobs’ report shows that technology and the green transition are expected to change the nature of nearly a quarter of jobs (23 per cent) by 2027.
Macrotrends, including the green transition, environment social and governance (ESG) standards and localisation of supply chains, are the leading drivers of job growth, with economic challenges including high inflation, slower economic growth and supply shortages posing the greatest threat.

The Australian Retailers Association (ARA) has welcomed the federal government’s announcement of a bonus tax deduction to help small and medium sized retailers reduce costs of doing business, energy usage and greenhouse gas emissions.

In this issue of Retail World 360, Ritchies Stores CEO Fred Harrison offers a perspective on the retail and supply chain of the market, and the impact of rising costs on price of goods and shopper behaviour.

Despite the rise in online shopping, Australians continue to readily embrace the physical shopping experience. CROSSMARK says the physical store environment is an invaluable opportunity for retailers to influence shopper behaviour.

Inventory management systems are vital tools for retailers and supply chain organisations looking to optimise their inventory and improve their financial performance, according to Peacock Bros. They can help to improve efficiency, reduce costs, and improve customer service which will ultimately enhance overall business performance.

Read Retail World 360 May issue for much more https://retailworldmagazine.com.au/magazine/retail-world-360-may-2023/.

20/04/2023

RETAIL WORLD APRIL ISSUE OUT NOW
VicReturn has been appointed as Scheme Co-ordinator for the new Victorian container deposit scheme, CDS Vic, announced by the Victorian government. VicReturn members comprises Lion, Coca-Cola Europacific Partners and Asahi Beverages, with each having significant experience in managing container deposit schemes across Australia.
VicReturn will work closely with the Victorian government and the three Network Operators to deliver a “world-class” container deposit scheme for Victorians that will provide benefits to households and community groups across the state.

Physical shopping experiences have reclaimed their place on shopper agendas with traditional POS taking out the top prizes at the annual Shop! ANZ Retail Marketing Awards.

As we navigate hyper-inflationary effects on our lives, managing the relationship between price and value has never been more critical. Consumer behaviour adviser Circana argues for converging the best of data insights with experience management to win Aussie shoppers.

Retailers need to update their customer experience strategies to reflect shoppers’ evolving behaviour. Nature highlights the key factors driving change and what this means for retail experiences, brands and retailers.

Australia faces many challenges on its recycling pathway as we seek to overcome our national waste problem, particularly regarding processing. EY says a drastic and new approach to collection, processing, logistics and innovation is needed to secure a future where soft plastics recycling remains within Australia (pages 26-27).

The challenges of attracting and retaining customers through the pivotal stages of the shopping mission are explored in point of purchase in this issue. We also review the confectionery and pets categories, along with the changing directions in shopper behaviour, market developments, and opportunities for driving growth.

Read Retail World April issue for much more https://retailworldmagazine.com.au/magazine/retail-world-april-2023/

06/04/2023

RETAIL WORLD 360 APRIL ISSUE NOW LIVE!

The Australian Retailers Association (ARA) has noted a considerable decline in retail job vacancies, but warns the reduction is likely a result of the increasing cost of doing business and is merely a reflection on seasonal trading.

The ACCC proposes to grant authorisation with conditions for 12 months to allow the major supermarkets to continue collaborating on a short-term solution to manage the soft plastics stockpile and to facilitate the resumption of in-store collections for recycling.

As rising inflation and prices influences consumers’ spending behaviour, and supply chain challenges are still occurring, Emarsys, An SAP Company says retailers will need to enhance their business strategies to appeal to the consumer.

At a time of heightened brand-shifting and store-to-store comparison shopping, cultivating, and rewarding loyal customers has never been more crucial for retailers, according to Eagle Eye.

Seeing benefits of an effective supply chain solution on store operations can be the first step in empowering retail leaders. RELEX Solutions highlights how to maximise store efficiency.

Strikeforce AMC addresses the benefits of outsourcing field sales, merchandising and retail marketing services.

Read more in Retail World 360 April issue https://retailworldmagazine.com.au/retail-world-360-april-2023/

30/03/2023

RETAIL WORLD MARCH ISSUE OUT NOW!
The steps needed to launch a new supermarket soft plastic collection scheme are outlined, along with the current state of play in the Australian recycling industry, in a ‘Roadmap to Restart’ from the Soft Plastics Taskforce, which is made up of major supermarket retailers ALDI, Coles and Woolworths. Under the current plan, an initial in-store collection pilot is anticipated to launch in select stores in late 2023.

Harris Farm Markets has removed artificially coloured food and drink products from its stores following a five-year process working with its suppliers. The retailer is described as being more of a natural food marketplace compared with the big supermarkets, and co-CEO Tristan Harris says there’s a natural fit between Harris Farm and manufacturers of non-processed food. For this issue, Mr Harris spoke to Retail World about the initiative.

Australian supermarkets hold the keys to Aussies’ nutritional intake, but for health-minded consumers, identifying and making better choices nutritionally can be challenging. Dietitian and nutritionist Susie Burrell addresses some of these challenges, and discusses the success of the health podcast she presents with fellow dietitian and nutritionist Leanne Ward, The Nutrition Couch.

Sales of ready-to-eat and food-for-now options are surging, which is changing the direction of Australian supermarkets. We review the latest trends and insights in store equipment. We also review the snacks and Asian food categories, along with the changing directions in shopper behaviour, market developments, and opportunities for driving growth.

Read more in Retail World March issue
https://retailworldmagazine.com.au/rw-march-2023/

06/03/2023

RETAIL WORLD 360 MARCH ISSUE NOW LIVE!
The Australian Industry Group (Ai Group) released its annual survey ‘Australian CEO Expectations for 2023.’ “While Australia’s business leaders are cautiously optimistic for 2023, most are concerned about the impacts of skills shortages, inflation and supply chain disruptions,” Ai Group Chief Executive Innes Willox said.
Supply chain disruptions are costing ASEAN nations US$17 billion annually. Ongoing supply chain disruptions, due to factors like the volatility from China’s Covid-19 strategy and geopolitical tensions taking place globally, are setting the ASEAN region’s economies back by a staggering total of US$17.01 billion annually, according to new analysis by business transformation consultancy, TMX Global.
In this issue of Retail World 360, Loyalty Now says with the support of tailor-made promotions and offers for customers, guided by customer data on spending habits and behaviours, retailers can deliver cost savings that make a real impact on consumers in challenging economic environments. Manhattan Associates predicts five retail technology trends that will impact the ANZ retail market and customer experience in the year ahead. Coupa offers supply chain advice for control and resiliency to mitigate disruption. CouriersPlease highlights eight challenges the logistics industry is likely to face in 2023. And Universal Robots unpacks five automation trends for the year ahead.
Read Retail World 360 March issue for much more.

22/02/2023

RETAIL WORLD FEBRUARY ISSUE OUT NOW!

Costco opened its first warehouse at Westgate, Auckland in September last year, and Casuarina, Perth in December. Managing Director Patrick Noone spoke to Retail World about Costco’s first foray into the New Zealand market, as well as expansion in the Australian market.

Stuart Alexander & Co recently announced its partnership with tea company ekaterra to deliver the next wave of growth for its core tea brands. CEO Nick Nairn spoke to Retail World, sharing the company’s growth strategies and tackling the value/indulgence conundrum.

Consumers look to businesses and government to take the lead in sustainable actions and activities. In this issue, Telus Consumer Goods says sustainability has moved beyond packaging and has become part of the broader ethical commerce agenda. PLAY Innovation presents the top five FMCG trends to watch in 2023. And Gladwin Legal highlights top five legal considerations in the new year to help business stay compliant.

2023 is shaping up to be a big year for distribution and warehousing. We review the latest trends and insights across the supply chain. We also review the ready meals and ice cream categories, along with the changing directions in shopper behaviour, market developments, and opportunities for driving growth.

Read more in Retail World February issue https://retailworldmagazine.com.au/magazine/retail-world-february-2023/.

Peters Ice Cream Australia

16/12/2022

RETAIL WORLD ANNUAL REPORT DECEMBER 2022 OUT NOW!

As we reflect on 2022, the supermarket and FMCG industry has continued to face ongoing challenges associated with disrupted supply chains, labour shortages, global impacts on imported and exported products, inflation and cost-of-living pressures, and the recent flood disasters. The sector has also overseen major developments throughout the supply chain, where retailers and suppliers alike have continued to adapt in a fluctuating market.

In 2022, Retail World celebrated its 75th anniversary. Since its establishment in 1947, Retail World has continued to report on industry news, the retail landscape, consumer trends and behaviour impacting the sector, new products and innovation to hit the market, among the extensive topics we cover. This has been our cornerstone as we continue to inform industry on the changing retail landscape. We thank all the retailers, suppliers and partners who have been on our journey with us, past and present. And we look forward to the next chapter and the future together.

In the 56th edition of the Annual Report 2022, Australia’s supermarket retailers reflect on the year that was and how they’ve overcome the many challenges to remain competitive in the market, as well as providing a projection for business and the sectors for the year ahead.

In the face of a changing retail landscape, Australian grocery retail increased 3.2 per cent for the MAT ending October 2022, according to the IRI State of the Industry report. IRI highlights the drivers of this growth, trends in shopper behaviour, gaps and opportunities across the supermarket, and a projection for the retail market in the year ahead. We’re pleased to present the comprehensive Annual Report backed by IRI’s Shopper Panel data and insights for 2022. IRI also highlights the top 15 categories by value and units, along with e-commerce trends for food and non food.

Purchase your copy of Retail World’s Annual Report.

Retail World
Strikeforce AMC
tasman foods
Creative Activation
Saleslink Group
J.C.'s Quality Foods
Tassal Tasmanian Salmon
Primo Foods
Diversified Communications
GS1 Australia
Activate Group Australia
Natural Raw C
Zummo Australia
Peters Ice Cream Australia
Edenvale Beverages
Fyna Foods Australia
San Remo
Imperial To***co
Perfection Fresh
Maltra Foods

18/08/2022

Tassal's Chilled Packaged Salmon is now available at Coles! Tassal now has a national distribution footprint across both major retailers in both Chilled Packaged Salmon and Smoked and Cured categories.

http://ow.ly/gmw150KmtTU

14/07/2022

RETAIL WORLD JULY ISSUE OUT NOW!

Ongoing issues such as unprecedented supply chain challenges, staff shortages and absenteeism, among many others, are impacting businesses and being compounded by rising interest rates and costs, and inflationary pressures in the economy driven by external factors such as rising fuel and power prices, as well as the impact of recent flooding on fresh food.
Consumers are maintaining their pandemic fuelled habit of preferring to shop more locally, which is supporting the P&C sector, according to The Distributors in an exclusive interview with Retail World that covers how the group is investing in customer service, staff and warehousing.
SPAR Australia gives an update on the business, highlighting consistency, the quality offer, the freshness of product on show and customer service as keys to successful retailing, and addressing supply chain issues and the outlook for 2022.
In this issue, IRI’s grocery outlook looks at the state of the market and the cost-of-living crisis, grocery performance, price and value, sustainability and omni-channel. In the first of a five-part series, PLAY Innovation explores what it takes to achieve successful product innovation in Australian FMCG. Bird & Bird addresses greenwashing and making green claims. And Gladwin Legal outlines the difference between a lease or licence agreement for retailers opening a bricks and mortar store.
Australian made, as part of our ‘Essentials’ series, highlights local South Australian producers. In the multicultural series, we feature Outback Stores’ support for Indigenous communities in remote Australia. In the health series, Kellogg Senior Nutrition Manager Dr Gina Levy discusses the role of nutritional science in the food industry. And in the health and beauty series, New Laboratories CEO Rohan Widdison raises the issues associated with fast beauty.

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07/07/2022

RETAIL WORLD 360 JULY ISSUE OUT NOW!
The NSW Budget looks to the longer term while addressing current stresses and strains in the economy. “Ai Group also supports the range of measures the government is taking to stimulate the development of future industries across the State. These include advanced manufacturing, renewable energy and its supply chains, critical minerals and medical technology. We recognise the high-risk nature and longer-term nature of these investments and applaud the Government for its initiatives,” Ai Group NSW Head Helen Waldron said.
Zebra Technologies recently conducted a new global Warehousing Vision Study to explore the trends and sentiments driving operational decisions and spend in warehouses. The findings deliver encouraging news: warehouse operators are making significant investments to better fulfill the needs of both customers and workers and make it easier to fill open jobs. “Nearly nine in 10 warehouse operators globally agree they must implement new technology to be competitive in the on-demand economy, with 80 per cent confirming the pandemic has prompted them to evolve and modernise more quickly,” found the survey.
In this issue of Retail World 360, Ritchies Stores is driving sustainability initiatives as a focus on the environment and sustainability has elevated across the majority of suppliers and retailers.
Retailers are navigating a new economic backdrop with an increase in customer expectations of convenience, competitive pricing and other requirements such as ethical practices. Q5 Partners shares advice for preparing for top and bottom-line changes as inflation accelerates.
Supply chain disruption continues to cause delays, unpredictability and steeply higher shipping costs. Retail Directions offers suggestions for navigating the era of unpredictability across the supply chain.

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05/07/2022

Coles supermarkets and Coles Express sites across the Northern Territory and selected regional stores in Western Australia are “painting the town purple” this NAIDOC Week to raise funds for not-for-profit health service Purple House.
Coles Coles Express The Purple House

Coles supermarkets and Coles Express sites across the Northern Territory and selected regional stores in Western Australia are “painting the town purple”

28/06/2022

Costco has announced a $75M investment on a new retail development and is set to develop its third warehouse in Coomera, Queensland, commencing construction on the landmark 14,000sqm warehouse. The warehouse will have a 783-car parking lot and a fuel station, with its location adjacent to Westfield Coomera.

Costco has announced a $75M investment on a new retail development and is set to develop its third warehouse in Coomera, Queensland, commencing